Forward Deployed Engineer
Role details
Job location
Tech stack
Job description
As a Forward Deployed Engineer (FDE), you own our enterprise accounts end-to-end and get your hands dirty with related development. You're the first person our customers call and their trusted counterpart. You sit across the table from CSOs, VPs of Risk, heads of compliance, and you turn their messiest workflows into something that runs on our platform.
Our platform is user-friendly, but we find great value in staying close to customers and understanding their needs. Expect roughly one to two customer meetings per week per account, plus the async work around it, driving adoption, configuring the platform, chasing requirements, helping decide what features to implement and implementing them, keeping things moving. You'll own a dozen plus accounts at any given time.
This is the closest thing we have to a founding-team role outside the founders. You'll be partnering directly with our CTO to help shape what the company becomes.
What You Will Do
- Own strategic accounts: adoption, expansion, renewal, the whole thing
- Run weekly working sessions with senior stakeholders; drive the agenda, close the loop
- Configure the platform to fit each customer's reality
- Manage the async cadence: emails, follow-ups, status updates, internal escalations
- Translate customer needs into prioritized product feedback that actually changes the roadmap
- Hold your own in procurement, security review, and contract conversations
- Ship code with Claude Code. When a customer needs a UI fix, a small feature, or a bug squashed, you do it. You don't need to be an engineer today, but you need to want to ship by month three. We'll teach you., Perks. Daily team lunch and specialty coffee, a roof terrace overlooking King's Cross, on-site showers for those who enjoy active commuting, and serious per-engineer AI tooling and API budgets.
Requirements
Do you have experience in TypeScript?, * 2-5 years of experience doing something hard and impressive
- Real commercial instinct: you've sold, negotiated, or owned customer outcomes in a way you can point to
- Comfort being the single point of accountability when something is on fire
Bonus
- Solutions architect, deployment strategist, customer engineer, or similar background at a technical enterprise company
- Experience at a Series A/B enterprise startup (GRC, cyber or legal tech in particular)
- Background in risk, compliance, or financial services
- Experience in software development
Culture and Values