Tier 2 IT Support Specialist (Desktop Support)

ServiceNow, CompTIA A+ Device Setup Communication Microsoft 365 User Accounts Desktop Support Network Routing Customer Service Microsoft Access Active Directory CompTIA Network+ Operating Systems Solution-Oriented Peripheral Devices Business Valuation Amazon Web Services Pharmacy Management Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation SQL (Programming Language) Critical Illness Insurance Virtual Private Networks (VPN) Troubleshooting (Problem Solving), We are seeking a hands-on Tier 2 IT Support Specialist to support ongoing expansion initiatives and serve as a key onsite IT resource. This role will act as a primary IT presence in the Fremont, NE area, partnering closely with engineering teams to ensure smooth deployment, operation, and support of critical systems., * Provide Tier 2 support for desktop, hardware, and end-user technical issues

• Deploy, configure, and troubleshoot PCs, peripherals, and software systems
• Manage user access and permissions within Active Directory and Microsoft 365 environments
• Support onsite IT needs including device setup, connectivity, and light infrastructure tasks
• Resolve and document support tickets while identifying recurring issues and trends
• Assist engineering teams with system rollouts, upgrades, and site standups
• Create documentation and contribute to process improvements
• Collaborate with internal teams to optimize user experience and reduce ticket volume, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs It Support Engineer TEKsystems Fremont, NE*Remote Operations ServiceNow CompTIA A+ Device Setup Microsoft 365 Accountability Microsoft Azure Network Routing Customer Service Microsoft Access Active Directory CompTIA Network+ Technical Support Help Desk Support Peripheral Devices Business Valuation Amazon Web Services Pharmacy Management IT Service Management Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation SQL (Programming Language) Critical Illness Insurance Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Engineer TEKsystems Fremont, NE*Remote Operations CompTIA A+ Device Setup Microsoft 365 Accountability Network Routing Customer Service Microsoft Access Active Directory CompTIA Network+ Peripheral Devices Business Valuation Amazon Web Services Pharmacy Management Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation SQL (Programming Language) Critical Illness Insurance Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

Google IT Support It Support Engineer TEKsystems Fremont, NE*Remote Operations ServiceNow CompTIA A+ Device Setup Communication Microsoft 365 User Accounts Desktop Support Network Routing Customer Service Microsoft Access Active Directory CompTIA Network+ Operating Systems Solution-Oriented Peripheral Devices Business Valuation Amazon Web Services Pharmacy Management Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation SQL (Programming Language) Critical Illness Insurance Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

• Hands-on experience with desktop and end-user support
• Strong troubleshooting skills across hardware, software, imaging, and device setup
• Experience working within the Microsoft ecosystem (Windows, Active Directory, Microsoft 365)
• Proven ability to manage user accounts, access permissions, and OS-related issues
• Strong customer service and communication skills, with the ability to support non-technical users professionally
• Ability to work effectively in a fast-paced, growth-oriented environment
• Demonstrated ownership of support tickets from intake through resolution

Nice-to-Have Skills

• Experience with Microsoft Entra ID (Azure AD)
• Exposure to AWS or other cloud environments
• Familiarity with ServiceNow or similar ticketing systems
• Basic SQL knowledge (querying and troubleshooting)
• Experience with healthcare or pharmacy management systems
• MSP or multi-site support experience
• Basic networking knowledge (VPNs, routers, connectivity troubleshooting)
• Experience creating IT documentation or knowledge base articles, * CompTIA A+ and/or Network+ (or equivalent experience)
• Strong hands-on experience with hardware setup and deployment
• Ability to collaborate with engineering teams on deployments and upgrades
• Willingness to travel to Fremont, NE as needed for onsite support
• Proactive, adaptable, and solution-oriented mindset

This is a Contract position based out of Fremont, NE. Pay and Benefits

The pay range for this position is $33.00 - $43.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.