Telephony Product Owner

Sira Consulting
Walkersville, United States of America
5 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Walkersville, United States of America

Tech stack

Automatic Call Distributor
API
Agile Methodologies
JIRA
Avaya IP Phone 1140e
Azure
VoIP
Cloud Computing
Collaborative Software
Scrum
Systems Integration
Enterprise Software Applications
Genesys
Information Technology
Cisco networks

Job description

Own and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions).

Define product vision| roadmap| and priorities aligned with business objectives.

Gather and translate business requirements into user stories and acceptance criteria.

Collaborate with engineering| network| and operations teams to deliver scalable telephony solutions.

Act as the primary liaison between stakeholders (business| IT| vendors| leadership).

Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions.

Prioritize features based on business value| customer impact| and technical feasibility.

Ensure seamless integration with enterprise systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives).

Monitor product performance and KPIs| ensuring continuous improvement.

Manage vendor relationships and evaluate new telephony technologies

Requirements

  1. Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing)

  2. Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps)

  3. Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams), Bachelor's degree in Information Technology| Telecommunications| or related field

12 years of experience in telecomIT| with at least 3 years as a Product Owner or similar role.

Strong understanding of telephony technologies

oVoIP SIP PBX systems

oUnified Communications (UCaaS)

oContact Center platforms (IVR| ACD| call routing)

Experience with Agile Scrum methodologies and tools (JIRA| Azure DevOps| etc.)

Strong stakeholder management and communication skills.

Ability to translate business needs into technical requirement.

Familiarity with enterprise integrations and APIs

Certification in Scrum Product Owner (CSPOPSPO) preferred

Preferred Skills:

Experience with platforms such as Microsoft Teams Calling| Cisco| Avaya| Genesys| NICE| Zoom PhoneKnowledge of cloud telephony and migration strategiesUnderstanding of telecom compliance| security| and resiliency standardsExperience in digital transformation or modernization initiativesKey CompetenciesProduct ownership and decision-makingStrong analytical and problem-solving skillsStakeholder engagement and communicationAgile mindset and adaptabilityCustomer-centric thinkingTypical DeliverablesProduct roadmap and strategyPrioritized product backlogUser stories with acceptance criteriaRelease plans and feature rollout strategiesPerformance metrics and dashboards

Top 3 Preferred Skills:

  1. Experience with platforms like Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone

  2. Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)

  3. Understanding of telecom compliance, security, and enterprise integrations/APIs

Education Requirements:

Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field

Years of Experience:

7-12+ years in telecom/IT, with at least 3+ years in a Product Owner or similar role

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