Executive Technical Support Specialist
Role details
Job location
Tech stack
Job description
- Provide comprehensive administrative and executive support to senior leadership, including calendar management, meeting coordination, travel arrangements, expense reporting, and event support
- Deliver high-touch, white-glove support to executives by anticipating needs, responding with urgency, and ensuring a seamless support experience
- Serve as a trusted point of contact for executive leadership, internal stakeholders, and external business partners
- Troubleshoot and resolve executive technology issues involving laptops, mobile devices, conferencing tools, printers, collaboration platforms, and productivity applications
- Coordinate with internal IT teams and vendors to escalate and resolve technical issues quickly and effectively
- Prepare presentations, reports, correspondence, meeting materials, and executive communications with a high degree of accuracy and professionalism
- Manage confidential and sensitive information with discretion and sound judgment
- Track follow-ups, action items, and deliverables to ensure timely completion and executive satisfaction
- Support onsite meetings, leadership events, and executive office operations as needed
- Maintain flexibility and availability to support urgent executive requests and changing business priorities
Requirements
We are seeking a highly polished and service-oriented Executive Technical Support Specialist to provide dedicated support to senior leadership within a fast-paced life insurance organization. This role combines traditional executive support responsibilities with high-touch technical and operational support, requiring exceptional professionalism, discretion, responsiveness, and problem-solving abilities.
The ideal candidate will demonstrate a white-glove service mindset, strong communication skills, and the ability to independently manage executive needs in a dynamic environment. This individual must be comfortable handling sensitive information, resolving technical issues efficiently, coordinating priorities across departments, and ensuring executives receive seamless day-to-day support., * 3+ years of experience supporting senior executives in an Executive Assistant, Executive Support, or similar high-level administrative role
- Experience working within the insurance, financial services, or highly regulated industry environments preferred
Strong technical proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint
- Demonstrated ability to troubleshoot common executive technology and productivity issues independently
- Exceptional verbal and written communication skills with strong executive presence and professionalism
- Proven ability to manage multiple priorities, work independently, and operate effectively under pressure
- Strong organizational skills with meticulous attention to detail and follow-through
- Ability to maintain confidentiality and handle highly sensitive information with discretion
- Experience providing white-glove customer service and executive-level support in fast-paced corporate environments
- Flexible, dependable, and responsive with the ability to adapt to changing executive schedules and business needs
Preferred Skills:
- Familiarity with enterprise collaboration and conferencing technologies
- Experience supporting C-level or executive leadership teams
- Strong interpersonal skills with the ability to build trusted relationships across all levels of the organization
- Ability to proactively identify issues and implement effective solutions with minimal supervision