IT Support Specialist

The IT Support Specialist is responsible for providing technical assistance and support for incoming issues related to Woodcraft's computer systems, hardware or software., * Respond to inquiries via phone, email, teams, and in person in a timely, professional manner.

• Perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided.
• Set up hardware and install and configure software and drivers.
• Maintain and repair technological equipment or peripheral devices in-person as well as remotely.
• Perform testing on the company's products and features and report findings to internal teams.
• Create detailed documentation related to products and features, resolutions to issues, inquiries, and complaints.
• Escalate unresolved technical issues to the appropriate staff.
• Report product issues and technical issues via the Ticketing System.
• Pass on any feedback or suggestions from users to the appropriate internal team.
• Identify and suggest procedural improvements by submitting specific suggested documentation edits.
• Utilize and add to the current internal knowledgebase with technical documentation, manuals, and IT policies.
• Perform system checks and software updates as required.
• Collaborate with the Applications Development team to provide feedback and improve products based on customer experiences.

Do you have experience in Time management?, Do you have a Bachelor's degree?, * Tech savvy with working knowledge of point of sale systems, software and peripherals.

• Good understanding of computer systems including but not limited to Windows Operating Systems and Microsoft Office and Dynamics.
• Ability to diagnose and resolve technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Exceptional organizing and time-management skills.
• Works well in a team.
• Comfortable documenting processes and procedures.

Qualification and Education Requirements:

• Proven experience as an IT technician
• Experience in a customer support role
• Degree or Certification in Computer Science or relevant field is preferred.

Job Type: Full-time, on-site position located in Parkersburg, WV., * Bachelor's (Preferred)

Ability to Commute:

• Parkersburg, WV 26105 (Required)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Woodcraft Supply, LLC is a renowned leader in the woodworking industry, recognized for providing high-quality tools and supplies to craft enthusiasts nationwide. With a strong presence across major metropolitan areas and a comprehensive catalog, Woodcraft is dedicated to supporting woodworkers of all skill levels with exceptional products and resources.