Senior QA SW Engineer - Salem, NH(10302)

Do you have experience in Triage?, * Hands-on experience in wired networking protocols including VLAN, IP, STP, TCP/UDP, VRRP, OSPF, BGP, MPLS, IS-IS, SPBM

OR

Hands-on experience in Enterprise Wireless LAN testing and validation.

• Solid understanding of network security concepts such as AAA (Authentication, Authorization, Accounting), 802.1X, VPN, Captive Portal, IPsec, and Firewalls.

• Strong knowledge of network infrastructure services including DHCP, DNS, RADIUS, LDAP, SSH, and Certificate Authorities.

• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.

• Strong understanding of cloud-native and distributed systems (microservices, APIs, service communication).

• Experience with containerization and orchestration technologies such as Docker and Kubernetes.

• Strong knowledge of cloud middleware like RabbitMQ & Kafka.

• Proven expertise in triaging, reproducing, and resolving complex customer or field issues in large-scale or production environments.

• Familiarity with observability tools (metrics, logging, tracing) such as Prometheus, Grafana, ELK, or Loki.
• Strong root cause analysis (RCA) skills across networking, application, OS, and cloud layers.
• Experience in building or using AI & automation tools for debugging, log analysis, and issue resolution.
• Strong programming & debugging skills in Python, Java, or similar languages., * Familiarity with traffic generation tools such as Ixia or Spirent.

• Knowledge of virtualization technologies such as ESX and Hyper-V.
• Good communication and collaboration skills to work across development, QA, SRE, and support teams.
• Relevant certifications (CCNA, CWNA/CWSP, CompTIA Security+, or cloud certifications)

3.63.6 out of 5 stars Salem, NH Hybrid work $110,000 - $140,000 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• Employee stock purchase plan
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program, This role offers a market-competitive salary with an anticipated base compensation range of 120,000 to 140,000 CAD. Actual compensation will depend on the selected candidate's experience, qualifications, skills, and work location. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay upon hire. This range is determined using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. In addition to base pay, this role is eligible for a performance-based bonus and the full benefits package described below.

Benefits and total rewards:

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:

• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice
• Retirement savings programs, including RRSP matching in Canada
• Employee Stock Purchase Program, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. Become part of something big with Extreme! As a global networking leader, learn why there is no better time to join the Extreme team.