Sr Informational & Operational Technology Support Technician

• Provide onsite in person technical support for end users in a plant/manufacturing environment
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks / printers / tablets.
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Interact directly with clients and other internal and external sources to resolve issues.
• Hands and feet support for IT and OT (operational technology) infrastructure including but not limited to switches, access points, gateways, routers, IP cameras, NVR and badge readers.

• 5+ years IT support experience

Additional Preferences

• Experience in supporting Operational Infrastructure Technology
• Experience with exacqVision and IP cameras
• Strong knowledge of Windows operating system environment
• Knowledge and Experience with Android OS and Apple iOS
• Excellent customer/client service skills
• Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
• Follow up with clients to ensure high satisfaction on issue resolution.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Ability to multi-task in a dynamic, fast-paced environment
• Strong analytical and problem-solving skills
• Active communicator
• Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
• Excellent hands-on troubleshooting skills
• High School Diploma or equivalent
• Undergraduate degree or some college coursework preferred

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.