Computer IT Support/Deskside Technician

The Tier 2 Deskside Support Technician provides onsite IT support for end users, including computer deployments, operating system upgrades, hardware installations, asset management, and troubleshooting. This role requires strong technical knowledge of desktop support, Windows environments, networking fundamentals, and IT asset lifecycle management. The technician will work directly with users to resolve technical issues while maintaining accurate documentation and inventory records., * Deploy and configure new desktop and laptop computers.

• Replace outdated hardware and migrate users to new systems.
• Perform Windows 10 to Windows 11 upgrades.
• Image, configure, and troubleshoot Windows devices.
• Remove, dispose of, and track retired IT assets according to company procedures.
• Install, move, and support printers and peripheral devices.
• Lift and transport computers, monitors, printers, and related equipment (up to 50 lbs.).
• Update asset records and service tickets within ServiceNow.
• Follow knowledge base articles and documented procedures to resolve technical issues.
• Provide onsite Tier 2 desktop support and troubleshooting.
• Support Microsoft Office applications and standard enterprise software.
• Maintain documentation, inventory records, and support logs.
• Identify process or operational issues and resolve them using established procedures.
• Escalate issues that fall outside documented support processes.
• Communicate effectively with end users, team members, and stakeholders., * How many years of exp do you have with Windows 10 & Windows 11 deployment and support
• Computer imaging and hardware refresh experience
• Exp with Disposing of outdated assets
• Strong Software skills: PowerShell, python, etc.
• Please share your Street address, City and Postal code.
• Are you a US Citizen or GCH? If on Visa please mention the Visa Status
• Are you ready for background check and drug screen in accordance with the local law and regulations?
• Please confirm your email address and contact number?
• Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
• Please confirm the shift details

Do you have a valid Driver's License license?, Do you have experience in Software deployment?, Do you have a High school diploma or GED?, * Knowledge of computer hardware, operating systems, and desktop support.

• Understanding of networking concepts and troubleshooting fundamentals.
• Experience with Windows imaging and deployment processes.
• Familiarity with Microsoft Office Suite and common business applications.
• Knowledge of computer security policies and security best practices.
• Ability to document technical work and communicate clearly via email and ticketing systems.
• Valid driver's license and ability to travel locally as needed.
• Ability to lift and move equipment weighing up to 50 pounds.

Preferred Qualifications

• Experience supporting Windows 10 and Windows 11 environments.
• Experience with ServiceNow or similar ITSM ticketing systems.
• Scripting and automation experience using:
• PowerShell
• Python
• Experience with hardware deployments, refresh projects, and asset management.
• Prior experience in a help desk, desktop support, or field support role.

Education

• Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related field; or
• Equivalent combination of education and relevant experience.
• High School Diploma or GED required.

3.33.3 out of 5 stars Fuquay-Varina, NC 27526 $23 - $24 an hour - Contract, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Referral program, Shift: Must be flexible to work both 1st and 3rd shifts 1st Shift: 6:00 AM - 4:30 PM 3rd Shift: 6:00 PM - 5:00 AM Assignment will begin on 1st shift; however, candidates must be available to transition to 3rd shift during peak business periods.