Information Technology Support Technician

A global enterprise organization is seeking an experienced IT Technical Support Specialist to support a large-scale laptop refresh initiative across the United States. This role is ideal for someone who enjoys hands-on technical work, high-volume execution, and direct end-user interaction., This role will play a critical part in executing a nationwide device upgrade initiative, ensuring employees receive updated technology while maintaining a seamless user experience. You will act as both a technical expert and project driver, managing device deployment from start to finish., * Lead and coordinate a high-volume laptop refresh initiative (2025 and older devices)

• Configure, image, deploy, and troubleshoot Windows and macOS devices
• Support end users both onsite and remotely, ensuring a smooth transition to new devices
• Manage device logistics, including shipping, tracking, and returns of legacy equipment
• Coordinate scheduling with users for device replacements and upgrades
• Maintain accurate inventory and asset tracking throughout the process
• Communicate effectively with both technical and non-technical stakeholders

• 3+ years of IT Technical Support experience in a corporate environment
• Strong experience supporting both Windows and macOS environments
• Proficiency with Microsoft 365 tools and ecosystem
• Hands-on experience with device imaging, deployment, and lifecycle management
• Strong troubleshooting skills across hardware and software issues
• Ability to manage multiple tasks and work through a high-volume backlog independently
• Strong communication skills and a customer-first mindset

Nice to Have

• Tier 2 IT support experience
• Experience with ITSM tools (e.g., ServiceNow or similar)
• Background in large-scale device refresh or upgrade initiatives

Why This Role

• High-impact project with clear ownership and visibility
• Opportunity to work in a fast-paced, execution-driven environment
• Strong exposure to enterprise-level IT operations and processes