Release Coordinator/Change Coordinator

The Release Coordinator Change Coordinator is responsible for managing endtoend change and release activities ensuring all changes are compliant with enterprise standards policies and timelines This role acts as the central point of coordination across development QA and stakeholders to enable smooth compliant and high-quality releases

Primary Skill

Release Coordination Change Management

Secondary Skill

Agile Delivery Support

Tertiary Skill

Stakeholder Process Coordination

Key Responsibilities

Partner with Development Teams Product Owners and Scrum Masters to create manage and submit high quality CRQs Change Requests with accurate and complete details

Coordinate end to end release activities including planning scheduling approvals implementation and postproduction validation

Drive CRQ lifecycle management ensuring timely approvals risk mitigation and clear audit trails

Facilitate dependency management risk identification and issue resolution related to releases and CRQs

Provide regular status updates on releases timelines risks and blockers to stakeholders and leadership

Ensure compliance with Enterprise Change Management policies and standards for all releases

Lead release readiness activities including QA validation resource alignment communication planning and evidence collection

Perform quality checks to reduce failures in QA and production by validating completeness and accuracy prior to submission

Support post release activities including validation incident tracking and lessons learned

Act as a central communication point to ensure alignment across teams and minimize disruptions during release cycles

Identify and implement process improvements to streamline release and CRQ workflows

Strong experience in Release Coordination Change Management in enterprise environments

Handson experience with CRQ tools and processes eg Remedy or equivalent

Solid understanding of SDLC and release lifecycle processes

Experience working in Agile environments Scrum SAFe Kanban

Proficiency with tools such as JIRA Confluence SharePoint and change management systems

Strong organizational and coordination skills with ability to manage multiple releases simultaneously

Excellent communication and stakeholder management skills

Strong attention to detail and focus on quality and compliance

Desired Qualifications

Knowledge of Enterprise Change and Release Management processes

Familiarity with QA processes and quality assurance practices

Experience with automation reporting tools or MIS tools eg Excel Access

Proven ability to manage competing priorities and work under tight deadlines

Strong problem-solving skills and proactive mindset

Ability to build strong partnerships across teams and drive alignment

Profile Fit What Success Looks Like

Highly organized orchestrator of releases

Strong compliance and governance mindset

Effective cross team communicator and coordinator

Proactive in risk management and issue resolution

Focused on quality timelines and continuous improvement

Skills

Mandatory Skills: Service Management Consulting- SIAM, ITSM, Non-ITSM