Lab & Field Hardware Technician

Performs hands-on network and storage hardware work, basic lab host support, and shipping/inventory tasks. Follows runbooks and asks for help on complex or one-off issues. Does not own architecture or tool design., * Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN-LAN connectivity fixes.

• Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
• Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
• Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
• Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
• Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.

Level: Mid-junior (3-5 years relevant experience, or strong hands-on background with close supervision on unusual work), * 1-3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.

• Basic hardware and network troubleshooting skills
• Able to follow written steps, label work, and record serials/asset data.
• Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
• Nice to have: exposure to containers, CI/CD and storage networks.

Incedo is a global AI and data transformation specialist empowering companies to realize sustainable business impact from their digital investments by delivering ROI from AI@Scale. As a long-term partner for strategy to execution, we operate at the intersection of business and technology. Our integrated services and platforms are built on the foundation of AI & Data, digital engineering, and operations transformation, bringing deep domain expertise and full stack capabilities together. With over 4,000 people in the US, Canada, Latin America and India and a large, diverse portfolio of Fortune 500 enterprises and fastgrowing clients worldwide, we work across banking & payments, wealth management, telecom, hi-tech and life sciences.