Application Support - GMI

Application Support & Incident Management

• Troubleshoot and resolve application issues following established escalation, incident, and problem management processes
• Create, maintain, and complete daily issue and incident tickets with all required information and resolution steps
• Ensure production stability, performance, and secure infrastructure
• Attend daily whiteboard sessions prepared with updates on problem tasks and incidents

Knowledge & Documentation

• Create and maintain current documentation for all supported applications
• Transfer knowledge to the team and liaise across EMEA/NA/APAC regions to improve teamwork and follow-the-sun support
• Complete both written and verbal turnover with support teams in other regions

Compliance & Standards

• Maintain full awareness of and adhere to all internal policies, regulatory requirements, security policies, and Company Conduct and Standards
• Manage, control, and escalate risk within the scope of your position
• Act with integrity and due skill, care, and diligence; all actions must withstand high scrutiny
• Observe proper standards of market conduct

Collaboration & Communication

• Communicate issues and resolutions professionally with internal partners and IT teams, demonstrating strong customer service skills
• Work collaboratively to understand end-to-end project management and identify process improvements
• Partner with other branches to improve teamwork and application reliability

Additional Duties

• Some out-of-hours support may be necessary, including weekends with possible short notice
• Other duties and projects as assigned

We are seeking an energetic and results-driven Application Support professional to own critical tier 1 applications in a fast-paced, global financial environment. If you thrive under pressure, love solving complex technical problems, and are passionate about delivering exceptional support across a 24/6 follow-the-sun operation, this is your opportunity to make an impact. You'll work with cutting-edge cloud technologies, collaborate across EMEA/NA/APAC regions, and take full ownership of issues from diagnosis to resolution., Technical (Must-Have)

• Solid knowledge of GMI Core modules: COPYFDC, BOFSET1C, BMERGE, trade load
• 5+ years experience with RPGLE, CLLE, SQLRPGLE, and IFS
• 5+ years experience with SQL, Linux, and Cloud technologies (Azure preferred)
• Experience with ELK stack, Docker, and Kubernetes
• Operating Systems: Windows/Linux
• Scripting languages: Shell, SQL, Python

Domain Knowledge

• Minimum 5+ years in application support roles and highly available production cloud environments
• Solid knowledge of trading and clearing systems
• Experience with APIs, microservices, and Azure managed services (AKS, PostgreSQL, KeyVault)
• Familiarity with follow-the-sun methodology in global environments
• Experience in financial markets

Professional Competencies

• Proactive, results-oriented, and passionate with high standards of performance
• Strong analytical and troubleshooting skills with excellent follow-up capability
• Excellent written and verbal communication skills
• Detail-oriented, well-organized, and flexible in a changing environment
• Client-focused with ability to anticipate requirements and deliver strong customer service
• Ability to work under pressure, think quickly, and problem-solve effectively
• Collaborative team player committed to knowledge sharing and staff development
• Intellectual curiosity and desire to drive improvements

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here All assignments are at-will and their duration is subject to change.