Senior Cloud Operations Engineer

We are seeking a Senior Cloud Operations Engineer who will leverage a strong understanding of the organization's cloud infrastructure, operational processes, and engineering best practices to help ensure our platforms remain secure, highly available, and efficient. With your experience supporting and evolving cloud environments, you will plan and execute maintenance activities, infrastructure upgrades, and migrations to updated architectures, while partnering closely with the cloud engineering team on more advanced operational and engineering initiatives to improve reliability, automation, observability, and operational excellence.

You will contribute towards providing high quality, timely support to both internal and external users of our platforms. While you will directly respond to and resolve some tickets submitted by the rest of the organization and contacts from third parties for issues and requests associated with our cloud infrastructure, you will play an important role in coordinating, guiding, and mentoring the Cloud Operations Specialist(s) to accomplish the bulk of this work. Your efforts to develop the Cloud Operations Specialist(s) by providing technical direction, escalation handling, systemic improvements, and repeatable processes/runbooks will ensure efficient support and maintenance operations, helping the team scale as additional projects and customers are added in the future.

You will perform code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability. You will also assist in responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution, contributing to root-cause analysis and follow-up remediation. Your work will be closely coordinated with the cloud and data engineering teams.

As cloud operations involve not just maintaining servers but also working with serverless applications in the cloud, some coding and development may be needed. In this role, you will support all aspects of our build and AWS deployment environments, including scaling, provisioning, monitoring, and automation., * Planning and executing maintenance activities, upgrades, and migrations on our cloud infrastructure to keep our platforms secure, highly available, and aligned with best practices.

• Coordinating, guiding, and mentoring the Cloud Operations Specialist(s) by providing technical direction, establishing repeatable processes/runbooks, and ensuring efficient support and maintenance operations, helping the team scale as additional projects and customers are added in the future.

• Participating in support and request fulfillment related to cloud infrastructure, with a focus on escalation handling, complex troubleshooting, and systemic improvements to reduce recurring issues.

• Working closely with cloud architects and engineers to identify, implement, and operationalize optimal cloud-based solutions for our customers, including assisting with engineering efforts where appropriate (e.g. automation, infrastructure improvements, and reliability enhancements).

• Performing code deployments, hotfixes, and major releases in collaboration with the operations and development teams, working to improve reliability and repeatability.

• Responding to production incidents and outages, providing clear, proactive communication while they are occurring and effective reporting after resolution, contributing to root-cause analysis and follow-up remediation.

• Following applicable security guidelines and best practices to perform effective ongoing management of cloud environments.

• Optimizing observability frameworks (e.g. Datadog, Sentry) to drive automation of detection, alerting, and remediation workflows.

• Educating other teams on cloud-based solutions and providing associated training as required.

• Employing exceptional problem-solving skills, with the ability to troubleshoot issues before they snowball into more significant problems.

• Helping to build highly available web services in the cloud.

• Introducing innovative ideas and technologies so that we can stay on the cutting edge.

• Communicating technical information to both developers and business stakeholders.

Do you have experience in Training & development?, Do you have a Bachelor's degree?, * U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.

• 4 years of experience in IT, with at least 2 years of hands-on AWS experience
• Bachelor's degree (additional 2 years of relevant experience can be substituted for a degree)
• Flexibility to work outside business hours for code deployments and maintenance activities as needed, * Degree in Computer Science, Engineering, or IT
• AWS Certified Solutions Architect - Associate and/or AWS Certified CloudOps Engineer - Associate certifications
• 2+ years of experience with systems administration and support in AWS
• 2+ years of experience providing enterprise Linux-based systems administration
• 2+ years of experience in a SaaS environment
• 1+ year of experience with Terraform or CloudFormation, Elastic Kubernetes Service, Docker, and GitHub
• 1+ year of experience with Incident Management and Response
• 1+ year of experience with Jira
• Local to Mechanicsburg HQ and in the office 5 days a week is strongly preferred

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Unlimited paid time off
• Flexible schedule, * Competitive salary and performance-based bonuses
• Comprehensive health plans to choose from. FREE dental & FREE vision plans
• Flexible work hours and hybrid work options
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team

Allocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security. Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we're enabling government agencies to deliver critical financial resources to those who need them most-quickly and efficiently. At Allocore, our culture is built on three core values-Urgency, Collaboration, and Commitment-which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading....