IT Support Specialist

Insight Global is seeking a Technical Support Specialist to maintain and support various applications for a client of ours in Jeffersonville, IN, to provide the programs necessary to meet user and client needs.

You will be responsible for handling user requests and problems as reported via the remote Help Desk Team, maintaining the integrity and security of the applications, and providing excellent customer service to internal customers. Provides primary hardware installation, setup, and testing of all desktop and laptop systems including board meeting network configuration.

Major Responsibilities

• Help Desk support.

• Tracking of help desk tickets utilizing the Information System's tracking software.

• Respond to security issues and virus and other malware notifications and attacks.

• Printer and print server management

• Document all application and infrastructure changes to change management system.

• Basic Windows active directory management and support for users and computers

• Provide primary desktop hardware support, installation, and maintenance.

• Provide support of all company managed mobile devices.

• 1+ yrs. of IT Customer Service/Help Desk experience

• A+ or Net+ Certifications strongly preferred

• Must possess excellent written/verbal communication skills and can work with employees at all technical and professional levels.

• Must be willing to seek out additional training when the technical environment requires additional skills and provide basic hardware and software training to users when required.

• Proficient in Microsoft Office Suite products (Excel, Word, Outlook, PowerPoint, Access, Visio)

• Willing and able to assist higher level technicians install, test, implement, administer, or maintain systems, applications, equipment and plans.

• Ability to effectively communicate technical information verbally and in writing, using language that is appropriate to the complexity of the topic and to the understanding of the audience.

• Ability to work as part of a team to complete agency wide initiatives, using strong interpersonal skills.

• Ability to work independently to troubleshoot and resolve general help desk issues, with enthusiastic self-motivation.

• Ability to multi-task and remain organized. *Network-Managed AntiVirus Systems

*Solid working knowledge of Microsoft Office 365 (Administration)

*Previous customer service training

*Imaging (cloning) software

*Basic working knowledge of network-managed antivirus systems

*Basic working knowledge of unified endpoint management solutions

*Basic working knowledge of cloud-delivered security administration

*Basic working knowledge of data backup management

*Basic working knowledge of operating system imaging (cloning) software

*Previous customer service training

The job is performed indoors in a traditional office setting. Position will be onsite M-F 8am-5pm for 1st Three Months; hybrid schedule after

Compensation: up to $20/hr (possible flex., based on experience) + Health/Dental/Vision/401k benefits (Day-One)