DCO / IT Infrastructure Support Technician

The DCO / IT Infrastructure Support Technician provides front-line technical support to employees, ensuring smooth operation of end-user devices, office IT systems, and collaboration tools. This role focuses on resolving everyday IT issues and maintaining a productive work environment., * Provide helpdesk support for hardware, software, and network issues

• Install, configure, and maintain laptops, desktops, printers, and mobile devices
• Troubleshoot operating systems (Windows/macOS) and common applications
• Manage user accounts, access control, and permissions (e.g., Microsoft 365, Active Directory)
• Support office network connectivity (Wi-Fi, LAN, VPN)
• Set up and maintain meeting room AV and conferencing systems
• Perform system updates, patching, and antivirus management
• Assist in onboarding/offboarding employees (device setup, accounts)
• Maintain IT inventory and documentation
• Escalate complex issues to higher-level IT teams

Do you have experience in Computer operation?, Do you have a Associate's degree?, * Associate or Bachelor's degree in IT or related field (or equivalent experience)

• 1-3 years of technical support experience
• Strong knowledge of:

• Windows and/or macOS environments
• Microsoft Office / Microsoft 365
• Basic networking concepts

Preferred

• Experience with Active Directory, Azure AD, or Google Workspace
• Familiarity with endpoint management tools (Intune, JAMF, SCCM)
• Basic scripting knowledge (PowerShell, Bash)
• Certifications such as CompTIA A+, ITIL Foundation

Key Competencies

• Excellent customer service mindset
• Problem-solving and troubleshooting skills
• Clear communication with non-technical users
• Time management and multitasking ability

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Unlimited paid time off, * Health Coverage - Medical, Dental & Vision
• FSA Health and Dependent Care available
• 401(k) Plan
• Unlimited Paid Time Off (PTO)
• Observed Holidays Paid
• Cell Phone Allowance
• Collaborative, growth-driven culture

Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation. As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact. Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.