Technical Help Desk Representative

Adecco is assisting a major client in their search for a Hybrid Technical Support Representative in Menomonee Falls, WI. This is a contract opportunity, offering weekly pay and a chance to expand your experience. If this role sounds like something you would be interested in, and you meet the qualifications listed below, apply now!, The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement for products in mainly the Marine and RV markets., * Drive positive consumer experience through technical support via phone & email.

• Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
• Execute call center documentation and processing.
• Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
• Assist in Development of FAQs and troubleshooting guides.
• Review product training presentations.
• Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
• Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.

• High School Diploma/GED
• Strong customer service background, preferably in a technical call-enter environment
• Prior experience in consumer technical support highly desired
• Practical experience and knowledge of AC and DC wiring preferred
• Practical computer application literacy, including MS Suite and the ability to learn internal systems

• Pay: $ 23.32/hr
• Shift/Hours: Monday - Friday (8:00am - 5:00pm)
• 2-3 days per week in-office
• Weekly Paycheck, Pay Details: $23.32 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled