Senior AI Engineer

• Architect and develop AI-driven IVR and conversational systems using Python.
• Build NLP models for text classification and clustering to support intent detection and call routing.
• Perform data analysis using SQL on large-scale IVR and interaction datasets.
• Design and deploy LLM workflows including prompt engineering, RAG, and evaluation for voice and chat use cases.
• Lead development of agentic AI workflows for multi-step customer interactions.
• Establish LLMOps best practices for monitoring, evaluation, and lifecycle management.
• Partner with IVR platform, speech engineering, and product teams.
• Mentor offshore and junior AI engineers.

Our client seeks a Senior AI Engineer to lead IVR and conversational AI initiatives for large-scale customer interactions in telecommunications and digital services. The role requires strong pre-LLM experience and the ability to bridge classical ML and NLP with modern LLM architectures. The engineer will define standards, guide architecture, and mentor junior engineers while partnering across platform, speech engineering, and product teams.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance., * 5+ years of experience in AI and ML, including pre-LLM era work.

• Strong proficiency in Python.
• Proven expertise in NLP, including text classification and clustering.
• Strong experience in data analysis using SQL.
• Hands-on experience with LLMs including prompt engineering, evaluation frameworks, and Retrieval-Augmented Generation.
• Good to have: experience with agentic AI and multi-agent orchestration.
• Good to have: experience with LLMOps or MLOps in production environments.
• Familiarity with IVR platforms and speech technologies such as ASR, NLU, and TTS.
• Relevant tools and libraries: NumPy, Pandas, Scikit-learn, XGBoost, spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers, LangChain, LlamaIndex, OpenAI SDK, LangGraph, AutoGen, CrewAI, Oracle, MySQL, SQLAlchemy, FAISS, Pinecone, Weaviate, Qdrant, MLflow, Weights & Biases, BentoML, Airflow.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.