CRM functional consultant (Only W2)
Role details
Job location
Tech stack
Job description
? CRM Implementation
Nice to Have Skills:
? MS Dynamics
Detailed Job Description:
? Own the end-to-end functional design of CRM modules such as:
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Partner & Opportunity Management
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Corporate Onboarding Journeys
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Customer 360 & Portfolio Views
? Validate features through UAT, ensuring high quality and alignment with business needs
? Define KPIs and success metrics for CRM adoption and usage.
? Work with business leaders to drive CRM adoption across relationship managers and operations teams.
Requirements
? Good to have knowledge of MS Dynamics
? Preferred Knowledge of regulatory frameworks: KYC, AML, FATCA, local compliance norms.
? Familiarity with system integrations such as LOS, Core Banking Systems