IT Systems Analyst

We're looking for an IT Analyst who thrives in fast-paced healthcare environments and understands that a ticket isn't just a ticket-it's a clinician, a workflow, and ultimately a patient. You'll be the first point of contact for our clients, handling Tier 1 and Tier 2 support, dispatching to client sites, and collaborating with senior engineers on escalations. If you have background with EHR or practice management systems, we want to know., * Serve as the primary contact for inbound tickets and support calls; triage issues quickly and set accurate expectations with clients

• Diagnose and resolve Tier 1/2 issues across workstations, networking, peripherals, and Microsoft 365
• Escalate Tier 3+ issues to senior engineering with clear documentation and context
• Create and manage tickets in the PSA system (Autotask); maintain accurate time entries and ticket notes

Onsite & Field Work

• Dispatch to client locations across the region to troubleshoot issues and support project deployments
• Install, configure, and support desktops, laptops, servers, networking equipment, and peripherals
• Lead new user onboarding and user termination/offboarding procedures
• Handle phone system installations, upgrades, and end-user training as needed

Healthcare IT

• Support EHR, practice management, and clinical applications at client sites; platform experience is a plus-but eagerness to learn is the baseline requirement
• Eager to learn clinical workflows in order to triage EHR-related issues effectively and communicate urgency to escalation teams
• Vet hardware and software requests from clinical staff for compatibility and compliance fit
• Communicate proactively with client IT managers and CTOs about recurring issues and risk patterns

Security & Compliance

• Operate with HIPAA awareness in every client interaction-data handling, remote access, and device management
• Identify and flag potential security risks and vulnerabilities to the internal team
• Maintain accurate configuration records and client documentation in the RMM and PSA platforms

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Bachelor's degree?, Required

• 3-5 years of experience at a managed service provider
• 4-year degree in Computer Science, Information Systems, or equivalent field experience
• Strong Tier 1/2 troubleshooting skills across Windows desktop OS, Microsoft 365, Active Directory, and networking (DNS, DHCP, VPN, firewall basics)
• Experience with Windows Server environments (AD, DNS, DHCP, GPO, Security Groups)
• Familiarity with a PSA ticketing platform such as Autotask or ConnectWise
• Understanding of HIPAA and the role of IT in protecting PHI
• Clean driving record and reliable transportation for client site visits
• Ability to lift and move equipment up to 40 lbs

Preferred / Strong Plus

• Healthcare IT MSP experience-you've worked in clinical environments and understand the stakes
• Hands-on experience with EHR or PM systems: NextGen Enterprise/EPM, eClinicalWorks, Athenahealth, Greenway, Epic, or similar
• Datto RMM or equivalent RMM platform experience
• Workspace One / AirWatch MDM experience
• Microsoft Exchange or Exchange Online administration

WHO YOU ARE

• You communicate clearly-with clients, with engineers, and in ticket notes
• You manage your own time and don't need hand-holding to prioritize a queue
• You're calm when things break and methodical when diagnosing the cause
• You take compliance seriously and understand why it matters in healthcare
• You're genuinely curious about clinical systems and motivated to build that expertise
• You can be on-site when it counts-including occasional after-hours work, * Bachelor's (Preferred)

Experience:

• IT Managed Services: 3 years (Required)

License/Certification:

• Driver's License (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Qventive is an IT managed service provider built specifically for healthcare. We partner with physician practices, specialty groups, and health systems to deliver reliable IT infrastructure, EHR/PM support, and clinical application expertise. Our team operates at the intersection of technology and patient care-where uptime and accuracy genuinely matter.