Deskside Support Tech II

Insight Global
Perris, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 62K

Job location

Perris, United States of America

Tech stack

Microsoft Active Directory
Desktop Computing
HP Thin Clients
Network Troubleshooting
System Center Configuration Manager

Job description

Insight Global is looking for a Deskside Support Tech II for one of our clients in the logistics industry. This position is onsite 5 days a week in Perris, CA. The hourly pay rate is $25-30/hr determined by the hiring manager during the interview process.

Day to day:

  • Troubleshoot and resolve Tier 2 and 3 escalated technical issues

  • Maintain and manage workload through computerized ITSM ticketing and tracking system

  • Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices

  • Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues

Requirements

  • 1-3+ years of experience supporting end-user equipment within a warehouse/supply chain/logistics/fulfillment center

  • Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment

Associate degree, bachelor's degree or vocational training in a technical field of study

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