Software Support Coordinator

Express Employment International
Danville, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate
Compensation
$ 37K

Job location

Danville, United States of America

Tech stack

System Configuration
Microsoft Office
Windows Server
SQL Databases
EHR Systems
Network Support

Job description

We're looking for a Software Support Coordinator who knows their way around systems and can also work well with people. This role is a mix of technical support, troubleshooting, and making sure everything runs the way it should.

If you're the person people go to when something isn't working - and you actually enjoy figuring it out - this could be a great fit.

What you'll be doing:

  • Supporting day-to-day software and system issues
  • Troubleshooting problems and getting them resolved quickly
  • Assisting with system updates and software implementations
  • Helping maintain system performance and security
  • Working with different teams to improve processes and fix recurring issues
  • Assisting with basic network-related tasks and supporting the Network Administrator
  • Keeping documentation organized and up to date
  • Training staff so they feel comfortable using the systems

Requirements

Do you have a valid Driver's License license?, Do you have experience in Windows Server administration?, * 3+ years of IT support or similar experience

  • Experience with Microsoft Office, Office 365, and Windows Server
  • Comfortable with hardware setup and general network support
  • Someone who can explain technical issues in a way that actually makes sense
  • Organized, dependable, and able to handle multiple priorities

Nice to have (not required):

  • Experience with EHR systems
  • Healthcare billing knowledge
  • SQL or reporting experience

Additional info:

  • Rotating on-call support is required
  • Must be able to lift up to 50 lbs when needed
  • Valid driver's license and insurance required

Benefits & conditions

Pulled from the full job description

  • Health insurance
  • Paid time off, Salary: $18, This is an in-office position, Monday through Friday, 8:00 AM to 4:00 PM, with occasional after-hours support as needed.

Compensation and Benefits: Competitive hourly pay along with a full benefits package, including health insurance, retirement options, and paid time off.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all individuals in accordance with applicable state and federal laws.

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