Lead Conversational Designer - AI for Enterprise Solutions

As Lead Conversational Designer , you will shape the interaction layer for next-generation logistics and fleet products.

• Define and evolve conversational experiences across voice, chat, audio, and multimodal interfaces, with a strong focus on AI-powered workflows.
• Lead end-to-end conversational design for complex domains such as fleet operations, routing, navigation, dispatch, compliance, and mobility services.
• Design scalable conversation architectures, including intents, entities, dialog flows, system prompts, fallback strategies, and error handling.
• Partner closely with AI engineering, product management, research, and platform teams to translate technical capabilities into usable, trustworthy experiences.
• Drive the integration of conversational experiences into broader product ecosystems, ensuring coherence across UI, mobile, desktop, and embedded systems.
• Define and document design standards, patterns, and best practices for conversational and audio-driven UX.
• Champion ethical, inclusive, and transparent AI interactions-especially in safety-critical, enterprise, and high-context environments.
• Lead user research, conversation testing, prompt iteration, and UX validation for AI-driven systems in real-world conditions.
• Mentor teams and stakeholders on conversational UX, AI literacy, and effective collaboration between design and engineering.

Who are you?:

You are a lead designer who combines strong UX and interaction design fundamentals with deep curiosity for AI-driven systems, language, and human-machine interaction. You're comfortable working in ambiguity, shaping new interaction paradigms, and designing for complex enterprise use cases.

Do you have experience in UX?, Do you have a Master's degree?, * Bachelor's or Master's degree in Design, HCI, Linguistics, Cognitive Science, or a related field.

• 8+ years of experience designing user experiences, with several years focused on conversational UX, voice, chat, or AI-driven systems.
• Strong experience designing for complex workflows, ideally in logistics, fleet, mobility, automotive, or enterprise platforms.
• Deep understanding of conversational design principles, including dialog management, turn-taking, grounding, repair strategies, and trust-building.
• Hands-on experience working with AI technologies, such as LLMs, NLU/NLP systems, prompt design, or voice assistants.
• Ability to translate abstract AI capabilities into clear, usable, and scalable user experiences.
• Strong systems thinker with experience designing design frameworks, libraries, and documentation for scale.
• Excellent storytelling and communication skills-able to align design decisions with user needs, business goals, and technical constraints.
• Comfortable working in fast-paced, cross-functional, and highly technical environments.
• Experience collaborating with international and distributed teams across B2B and B2C contexts.
• Fluency in spoken and written English.