ICT Engineer - Firewall

• Permanent, Full-time role (37 hours per week).
• 28 days' annual leave (additional to Bank Holidays).
• Flexible and hybrid working available.
• This role requires regular attendance at Council Offices, so a full UK driving licence is essential.

Join Somerset Council as an ICT Engineer - Firewall and play a key role in protecting and supporting the secure, reliable digital services that keep the organisation and local communities connected.

This is an exciting opportunity for someone with a strong foundation in networking who is looking to specialise in network security and firewall technologies. You'll work across a diverse technology estate spanning on-prem and cloud environments, supporting critical systems and contributing to Somerset Council's ongoing digital transformation.

You'll gain hands-on experience with enterprise firewall platforms, VPNs, and security tools, while working alongside experienced engineers on operational support and technical projects. With responsibility for systems used by thousands of staff, your work will have a direct and visible impact.

At Somerset Council, you'll benefit from a collaborative environment, structured development opportunities, and the chance to build a career in network security.

Role Summary

As our ICT Engineer - Firewall, you will support the operation, maintenance, and development of the council's firewall and network security infrastructure. Working as part of the Networks, Firewalls & Telephony team, you'll contribute to maintaining secure connectivity across the organisation by assisting with firewall administration, supporting incidents and changes, and developing your technical expertise in a live production environment.

What will I be doing?

Operational Support

• Monitor firewall, VPN, and security platforms, identifying and escalating issues where required.
• Support day-to-day firewall operations including policy updates, NAT configuration, and system health checks.
• Assist with troubleshooting network security and connectivity issues.
• Perform initial diagnostics across firewalls and related network components.

Change & Project Support

• Support planned changes including firmware upgrades, ruleset optimisation, and migration activities.
• Assist with firewall builds, interface configuration, and policy deployment.
• Contribute to technical documentation, configuration records, and network diagrams.

Security & Compliance

• Follow governance processes including change control and security standards.
• Maintain accurate records of firewall rules, VPNs, and configurations.
• Support audit and compliance activities by providing logs and technical evidence.

Continuous Improvement & Development

• Work alongside senior engineers to develop knowledge in firewall technologies and security best practice.
• Participate in training, shadowing, and knowledge-sharing sessions.
• Identify opportunities to improve processes, reduce complexity, and enhance service reliability.
• Maintain accurate records in IT service management systems.
• Collaborate with internal teams and external suppliers to support service delivery and ongoing improvements.

• Good understanding of networking fundamentals (IP addressing, routing, switching, VLANs, DNS, DHCP).
• Basic knowledge of firewall concepts (security policies, NAT, VPNs)
• Experience troubleshooting IT or network-related issues.
• Strong problem-solving and analytical skills.
• Willingness and enthusiasm to develop a career in network security.
• Good communication and documentation skills.
• Ability to work independently and as part of a team.

Desirable

• Exposure to enterprise firewall platforms (e.g. Fortinet, Cisco, Palo Alto, Check Point).
• Familiarity with network or security monitoring tools.
• Understanding of cybersecurity standards (e.g. Cyber Essentials+, ISO 27001, NCSC guidance).
• Basic knowledge of cloud networking (Azure/AWS).
• Relevant certifications (e.g. Network+, Security+, CCNA, Fortinet NSE).
• Awareness of ITIL or service management practices.
• Experience working in a public sector or regulated environment.