End User Support Specialist

The IT Infrastructure End User Specialist is responsible for leading the planning, deployment, support, and lifecycle management of enterprise end-user technologies, including desktops, laptops, mobile devices, printers, scanners, and collaboration tools. This role serves as the primary technical resource for workspace infrastructure, ensuring secure, reliable, and high-performing end-user IT services aligned with organizational standards.

The specialist provides expertise across Microsoft technologies, networking, cloud platforms (AWS/Azure), cybersecurity, disaster recovery, and IT service management processes. Responsibilities include managing escalations, supporting infrastructure projects, collaborating with global IT teams and vendors, driving continuous improvement initiatives, and mentoring junior technicians. The role requires strong technical troubleshooting skills, project coordination experience, and a customer-focused approach to maintaining operational excellence in a complex enterprise environment., * Lead the deployment, configuration, maintenance, and support of end-user infrastructure including desktops, laptops, mobile devices, printers, scanners, and collaboration tools.

• Serve as the Subject Matter Expert (SME) for workspace technologies, Microsoft 365, Active Directory, cloud-integrated end-user solutions, and endpoint management.
• Manage and troubleshoot Windows 10/11 environments, Microsoft 365 applications, OneDrive, Teams, and Teams Rooms systems.
• Support networking and security infrastructure, including DNS, DHCP, TCP/IP, routers, switches, wireless access points, and firewalls.
• Ensure system availability through backup, disaster recovery, patch management, upgrades, and lifecycle management activities.
• Administer and support ITIL processes including Incident, Problem, Change, and Configuration Management.

• Enterprise End User Infrastructure Support (5+ years)
• Windows 10/11, Active Directory, Microsoft 365, OneDrive, Teams
• Laptop, desktop, printer, and mobile device support
• Networking & Security Knowledge
• DNS, DHCP, TCP/IP
• Routers, switches, wireless access points, and firewalls
• Understanding of security policies and access controls
• Cloud & Disaster Recovery Experience
• AWS and/or Azure exposure
• Backup and disaster recovery solutions (Acronis preferred)
• High availability and infrastructure support
• ITIL & Collaboration Tools
• Incident, Problem, and Change Management
• Jira, Confluence, SharePoint, Microsoft Teams
• Experience handling escalations and service requests

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.