Network Security Returns Specialist

This position requires navigating NetSuite, a complex inventory management software program, to facilitate customer returns using basic accounting principles. Furthermore, applicants should have experience working with computer hardware and software either through work, school, or as a hobbyist. You be testing and factory resetting computer firewalls, switches, and access points, among other electronics, on a daily basis. This position would be an ideal fit for an IT student.

The Returns Specialist facilitates customer returns accurately and efficiently. They must be a self-starter and have a positive attitude. They should be comfortable communicating via email, Teams, and telephone across multiple departments and with outside vendors. They will use their best judgement to maximize customer satisfaction while minimizing company losses.

Responsibilities

• Navigate ERP software (NetSuite) to create and process customer returns
• Request RMA from distributors and coordinate shipments with warehouse
• Facilitate warranty exchanges for items under manufacturer's warranty
• Provide support to our customer service team regarding denied returns, restocking fees, etc.
• Observe trends in return volume and escalate issues to management
• Clean, test and grade electronics for functionality
• Make and receive voice telephone calls
• Assist in basic warehouse functions including packing, labeling, and sorting
• General housekeeping: sweep, dust, remove trash, etc.

Do you have a valid Driver's License license?, Do you have experience in Warehouse experience?, Do you have a High school diploma or GED?, * Reliable transportation

• Valid driver's license
• Pass a background check and drug screen
• Lift 25 pounds regularly and up to 50 pounds occasionally
• Able to sit and/or stand for up to 8 hours; lift, bend, stretch, and reach; use a stepstool, ladder, and an industrial staircase
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, scanner, and other computer components

Education

• High school education or equivalent

Knowledge & Experience

• Computer hardware and software; basic Network Security concepts
• Computer literate, including Microsoft Outlook, Teams, Word, and Excel
• Previous returns and/or warehouse experience preferred but not required, * Good decision making and problem-solving skills
• Strong attention to detail
• Intermediate computer skills including Microsoft Office
• Excellent English verbal and written communication skills

Personal Characteristics

• Punctual
• Hard working
• Friendly and approachable
• Highly organized and detail oriented, * Microsoft Office: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Lenexa, KS 66215 (Required)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Work Conditions
• 40-hour week, Monday-Friday 8am-4:30pm
• In-office full-time: Lenexa, KS
• Climate-controlled, newly renovated office and warehouse

Compensation

This position is offered through Manpower as temp-to-hire. Well-performing employees may be hired by BlueAlly after 90 days of employment, subject to leadership approval. BlueAlly employee benefits are available after transition from Manpower to BlueAlly employment.

Job Type: Full-time

Pay: $24.00 per hour, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance