Tier 3 IT Support Specialist

We are seeking a highly skilled Tier 3 IT Support Specialist to serve as the highest level of technical escalation within our Technology Services team. This role is ideal for a seasoned IT professional who thrives in a Microsoft-centric enterprise environment and enjoys solving complex technical challenges while driving continuous improvement across infrastructure, security, and support operations.

You will play a critical role in maintaining and optimizing enterprise systems, mentoring support teams, and ensuring technology remains secure, compliant, and aligned with business objectives.

• Microsoft Intune
• Windows Autopilot
• Active Directory / Entra ID
• Microsoft 365 Administration
• SharePoint
• Azure Cloud Services
• Freshservice ITSM
• Endpoint Management
• PowerShell
• HIPAA / HITRUST Compliance
• Security & Identity Management
• IT Asset Lifecycle Management
• Tier 3 Technical Support, * 5+ years of IT Support, Desktop Support, Systems Administration, or Endpoint Management experience.
• Strong hands-on expertise with Intune, Autopilot, Active Directory, Entra ID, Microsoft 365, SharePoint, and Azure.
• Experience supporting security, compliance, and regulated environments.
• Excellent troubleshooting, documentation, communication, and mentoring skills.

Preferred

• Freshservice ITSM experience.
• Power BI, SQL, PowerShell, and networking knowledge.
• Healthcare or other regulated industry experience.
• Experience supporting HIPAA and HITRUST compliance standards.