Information Technology Manager

The Information Technology Manager position is responsible for the planning, administration, security, maintenance, and ongoing support of the practice's technology infrastructure. This role ensures the reliability of clinical and business systems, supports all end users (staff), manages technology requirements, and develops long-term technology strategies aligned with the practice's goals. The IT Manager serves as the primary point of contact for all technology-related operations, projects, and user support. This role requires a "user-friendly" approach. This position would work alongside a managed service provider for projects and disaster recovery efforts., * Responsible for managing and maintaining all practice technology systems, including servers, workstations, mobile devices, network equipment, and clinical technology platforms.

• Responsible for routine systems updates, patches, and maintenance activities to ensure optimal performance and security.
• Responsible for Help Desk inquiries (40+/- end users):
• Provide technical support to all members of the PDG team, from physicians to administrative personnel.
• Respond to and resolve hardware, software, network, and application issues in a timely manner.
• Deliver support in a dynamic environment where demand may vary from minimum activity to high-volume support periods.
• Develop documentation, training materials, and user guidance as needed.
• Responsible for troubleshooting with end users.
• Requires the ability to discern an issue and explain the solution in a friendly/teaching manner.
• Responsible for conducting weekly updates and ongoing maintenance of practice-related systems.
• Responsible for monitoring system health, performance, and security across the organization.
• Responsible for maintaining and supporting Microsoft Exchange and Microsoft 365 environments, including ongoing optimization and cleanup activities.
• Responsible for administering Active Directory, user accounts, group policies, permissions, and authentication services.
• Responsible for managing network infrastructure, including switches, wireless access points, internet connectivity, VPN access, and security controls.
• Troubleshoot and resolve network, connectivity, and infrastructure issues.
• Implement and maintain cybersecurity best practices.
• Responsible for user management:
• Provision, modify, and deactivate user accounts and access permissions.
• Configure and maintain desktop computers, laptops, tablets, iPads, kiosks, and other endpoint devices.
• Manage device deployments, reassignments, inventory, and lifecycle tracking.
• Ensure appropriate security and compliance standards are maintained across all devices.
• Responsible for performing and monitoring weekly system backups.
• Manage monthly backup drive rotation procedures utilizing a three-drive rotation schedule.
• Maintain disaster recovery and business continuity procedures.
• Responsible for developing long-range planning recommendations for the owners.
• Responsible for managing technology projects, system implementations, and vendor relationships.
• Remains current on advances in technology specific to the healthcare field.

Secondary Duties:

• Support MIPS (Merit-based Incentive Payment System) reporting and technology requirements. (25% of workload), This job description was written for Peraza Dermatology Group for the role of Information Technology Manager. This position is required to fulfill "other duties" as assigned by the manager, as it fits within the scope of the position.

Peraza Dermatology Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Peraza Dermatology Group participates in the federal E-Verify program. Upon hire, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm your work authorization.

Employment is contingent upon the successful completion of a background check, which may include criminal history, reference checks, and verification of employment or education. All screenings are conducted in accordance with applicable local, state, and federal laws.

Pay: $83,467.00 - $125,011.00 per year

Do you have experience in Teamwork?, Do you have a Bachelor's degree?, * Excellent verbal and written communication skills.

• Proficient in the latest technology for IT systems and management.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Excellent interpersonal skills.
• Thorough understanding of IT and practice applications to support the practice's goals.
• Ability to balance strategic planning with hands-on technical support.

Education:

• Bachelor's degree in information technology, computer science, or related field preferred.

Experience:

• At least seven years of experience responsible for overall IT administration.
• Experience working in the healthcare industry is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Opportunities for advancement
• Flexible schedule

Full job description

Peraza Dermatology Group is a family-owned, general dermatology practice focused on providing patients with the best skin care and treatment. The practice has grown over the last 40 years, with offices in Claremont, Hanover/Lebanon, New London, Derry, NH, and Windsor, VT. Peraza Dermatology believes in putting patients first, is committed to honesty and integrity in all things, believes in teaching/learning with open ideas, encourages high-performance and accountability, and insists on respectful, constructive team interactions to create a rewarding place to work.

The practice provides a comprehensive compensation and benefits package, including competitive wages, a generous benefits package with health insurance, a 401(k) with a match, paid time off, opportunities for learning and advancement, and a collaborative work environment.

Practice CORE Values:

The mission of Peraza Dermatology Group (PDG) is to provide the highest quality of dermatologic care to each patient in a personal, respectful, and ethical manner. Such care recognizes the importance of quality service to patients and co-workers. In this context, each employee has the following responsibilities as an individual contributor:

• We place the interests of our patients first.
• We are committed to honesty and integrity in all our relationships with patients and colleagues.
• We are a learning practice, open to new ideas. We are honest, and we learn from our mistakes. We do not repeat them.
• We operate as a meritocracy, where high performance is encouraged, and each of us is accountable for our decisions.
• We insist on respectful, constructive team interactions to create a rewarding place to work and operate. We make decisions in a true spirit of collaboration and partnership., * 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account