Senior Scrum Master

Octave is seeking a Senior Scrum Master to support Agile delivery teams developing and delivering our global Public Safety software, including the OnCall application suite. These mission-critical, web-based solutions support call-taking, dispatch, situational awareness, records management, mobile operations, and analytics. Experience in the Public Safety domain is highly valued though not mandatory.

This role serves as a servant leader and Agile facilitator embedded within a SAFe delivery organization, helping teams operate effectively, improve delivery predictability, and foster a quality-first engineering culture. The Scrum Master partners closely with Developers, QA Engineers, Product Owners, Release Management, and leadership to drive continuous improvement and Agile maturity across the organization.

• Serve as Scrum Master for one or more Agile / SAFe delivery teams supporting mission-critical software solutions
• Facilitate Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives, and PI Planning activities
• Help teams improve sprint execution, predictability, transparency, and overall Agile maturity
• Partner closely with Product Owners to support backlog readiness, prioritization, and refinement activities
• Collaborate with QA and Development teams to reinforce Definition of Done (DoD), quality practices, and delivery accountability
• Identify and help remove impediments impacting team delivery, collaboration, or velocity
• Promote Agile best practices, servant leadership, and a culture of continuous improvement
• Support teams in managing dependencies, risks, and cross-team coordination within a SAFe environment
• Track and communicate sprint metrics, team health indicators, and delivery progress using Azure DevOps and related tooling
• Encourage shift-left quality practices and close collaboration between Product, Development, and QA
• Help foster accountability, transparency, and healthy team dynamics within distributed and remote teams
• Participate in release planning, coordination, and readiness activities
• Assist leadership in identifying process improvement opportunities across engineering and delivery organizations
• Operate effectively in a Windows 11 environment using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) for reporting, facilitation, and communication

• Bachelor's degree in Computer Science, Information Systems, Business, or related discipline preferred; equivalent professional experience considered
• 5+ years of experience serving as a Scrum Master, Agile Project Manager, or Agile Delivery Lead within software engineering organizations
• Strong understanding of Agile and SAFe frameworks and experience supporting iterative software delivery
• Experience facilitating Agile ceremonies and coaching teams on Agile principles and practices
• Strong organizational, communication, facilitation, and conflict-resolution skills
• Ability to manage competing priorities and operate effectively in fast-paced delivery environments
• Experience using Azure DevOps, Jira, or similar Agile management tools
• Self-motivated, accountable, and comfortable working with distributed and cross-functional teams
• Strong analytical and problem-solving skills with a continuous improvement mindset
• SAFe Scrum Master (SSM), Certified ScrumMaster (CSM), or similar Agile certification preferred, * Experience supporting Public Safety, emergency response, or other mission-critical software environments
• Prior hands-on experience in QA Engineering, Software Development, DevOps, or related technical roles strongly preferred
• Experience working within highly collaborative Dev / QA / Product delivery models
• Familiarity with CI/CD concepts, release management, and modern software delivery practices
• Experience supporting cloud-based solutions, SaaS platforms, or Kubernetes / Azure environments
• Experience working in globally distributed engineering organizations This role requires participation in an in-person interview process and completion of mandatory in-person training. These requirements are non-negotiable and are a condition of employment. #LI-Remote

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn. Why work for Octave? All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world., At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.