IT Service Management Specialist

BuzzClan
Ocoee, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Ocoee, United States of America

Tech stack

Information Systems
Information Technology
ServiceNow

Job description

  • Lead and continuously improve Change, Incident, and Problem Management processes.
  • Act as Incident Manager/Major Incident Manager during critical service disruptions.
  • Perform root cause analysis and implement preventive measures.
  • Manage and optimize ServiceNow ITSM workflows.
  • Monitor process metrics, SLAs, and service performance.
  • Collaborate with stakeholders to enhance operational efficiency and reduce risk.
  • Provide reporting, documentation, and process training to IT teams.

Requirements

  • ServiceNow ITSM
  • IT Change Management
  • IT Incident Management
  • IT Problem Management
  • Major Incident Management
  • Process Improvement & Optimization
  • SLA Monitoring and Reporting
  • Stakeholder Management
  • ITIL Foundation Certification (Mandatory), * Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field.
  • Minimum 5+ years of experience in IT Service Management.
  • Hands-on experience with ServiceNow ITSM modules.
  • Active ITIL Foundation Certification.

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