System Administrator - Microsoft 365

This role is responsible for administering Microsoft 365 services, managing users and permissions, supporting endpoint and identity systems, troubleshooting end-user issues, and helping drive best practices across collaboration, productivity, and security tools.

The ideal candidate is a self-starter with strong technical knowledge, excellent customer service skills, and the ability to support employees across a fast-paced, global consumer products and eCommerce business.

????? What You'll Do

Microsoft 365 Administration

• Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive for Business, Microsoft Defender, and Intune
• Manage user accounts, groups, permissions, licensing, and access across the Microsoft 365 environment
• Monitor Microsoft 365 service health, performance, and availability
• Troubleshoot issues related to email delivery, SharePoint access, Teams functionality, OneDrive synchronization, and user access

Identity, Security & Compliance

• Support Microsoft Entra ID / Azure Active Directory, including user identity and access management
• Manage Multi-Factor Authentication, Conditional Access, and related security policies
• Configure and support Microsoft 365 security and compliance features including Data Loss Prevention, retention policies, encryption, and Microsoft Defender
• Perform regular system audits and support compliance with company security standards

Endpoint & End User Support

• Support endpoint device management and user productivity tools
• Provide training and guidance to employees on Microsoft 365 applications and best practices
• Partner with help desk and infrastructure teams to resolve escalated issues
• Maintain a strong customer-service approach when supporting technical and non-technical users

Automation, Documentation & Process Improvement

• Use PowerShell scripting to automate Microsoft 365 administration tasks where appropriate
• Create and maintain documentation for Microsoft 365 configurations, processes, procedures, and support standards
• Identify opportunities to improve support workflows, SLAs, and global IT processes
• Stay current with Microsoft 365 updates, features, and best practices

Cross-Functional Collaboration

• Collaborate with IT, Operations, Finance, eCommerce, and other internal teams to ensure Microsoft 365 tools integrate smoothly with business applications and infrastructure
• Support IT projects, system rollouts, migrations, and productivity improvements
• Work with internal teams and external vendors to resolve technical issues and improve service delivery, If you're a Microsoft 365 expert who enjoys solving problems, supporting users, and improving IT systems, we'd love to hear from you.

• 4+ years of experience in Microsoft 365 administration, systems administration, endpoint support, or IT infrastructure support
• Strong knowledge of Microsoft 365 administration including Exchange Online, SharePoint, OneDrive, Teams, and Microsoft Defender
• Experience with Microsoft Entra ID / Azure Active Directory and user identity management
• Experience managing MFA, Conditional Access, permissions, and security policies
• Working knowledge of PowerShell scripting for Microsoft 365 administration and automation
• Strong troubleshooting skills with the ability to resolve complex technical issues
• Excellent communication skills with the ability to support technical and non-technical users
• Strong documentation, organization, and follow-through skills
• Ability to work on-site in Piscataway, NJ

Preferred

• Microsoft certifications such as Microsoft 365 Certified: Administrator, Security, Compliance, and Identity Fundamentals, or related certifications
• Experience with endpoint device management
• Experience in retail, eCommerce, distribution, consumer products, or fast-paced operational environments
• Familiarity with tools such as Jira, Zendesk, or similar ticketing/project management platforms
• Experience working with internal employees and external IT service providers
• Ability to travel domestically or internationally as needed

???? Key Competencies

• Microsoft 365 administration
• Microsoft Entra ID / Azure Active Directory
• Exchange Online, SharePoint, Teams, and OneDrive support
• Microsoft Defender and security compliance
• Microsoft Intune Endpoint Manager
• PowerShell automation
• Endpoint and end-user support
• Troubleshooting and problem-solving
• Customer service and communication
• Documentation and process improvement

• Support technology for a fast-growing global licensed consumer products company
• Work with teams across eCommerce, retail, operations, finance, and product development
• Help improve productivity, security, and collaboration across the organization
• Join a fast-paced, sports-focused environment with growth opportunities
• Competitive benefits and employee merchandise discounts

Team Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands. Our product portfolio spans apparel, accessories, footwear, home goods, collectibles, novelty items, and fan merchandise-supported by a robust global supply chain, growing eCommerce presence, and fast-paced retail operations. We are committed to building a high-performing, technology-driven workplace that empowers our teams and supports continued growth.