Apple Systems Engineer-Technology Support Center

The position is responsible for ensuring the stability, integrity, and efficient operation of the Apple systems that support core organizational functions. This position is expected to monitor, maintain, support, and optimize all networked and cloud software and associated operating systems. This individual will also mentor and provide guidance to the Technology Services staff.

This position is part of the Technology Division and reports to the Assistant Director of Technology Services., Strategy & Planning :

• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.

• Work with executive team members, decision makers, and stakeholders to define district requirements and systems goals, and to identify and resolve systems issues.

• Identify, communicate, and resolve issues in order to maximize the benefit of IT systems.

• Collaborate with Senior Engineers and IT staff to improve operational efficiency, device management, and deployment processes

Acquisition & Deployment:

• Design and deploy new applications and enhancements to existing applications, software, and operating systems.

• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.

• Interact and negotiate with vendors and contractors to secure system-related products and services.

• Lead 1:1 Deployment Teams for all levels (ES, MS, and HS devices)

• Design and maintain 1:1 deployment processes and implementations

• Coordinate inventory tracking, device preparation, staging, and deployment logistics

• Support software deployment, patch management, and device lifecycle management processes

Operational Management

• Gauge the effectiveness and efficiency of existing systems including but not limited to Apple iOS, Apple systems, Mosyle, Intune, and Active Directory; develop and implement strategies for improving or further leveraging these systems.

• Design and perform server and system audits related to Apple systems and infrastructure, system backup procedures, and other recovery processes in accordance with department disaster recovery and continuity strategies.

• Ensure system connectivity of all servers, shared software, groupware, and other applications.

• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.

• Ensure compatibility and interoperability of in-house computing systems.

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

• Monitor and test system performance; prepare and deliver system performance statistics and reports.

• Work with Information Technology Trainer to provide orientation and training to end users for all modified and new systems.

• Supervision and guidance to the apple systems analysts, assigning tasks, addressing performance and performing annual evaluations

• Perform other duties as assigned.

Do you have experience in macOS support?, Do you have a Bachelor's degree?, * Bachelor's degree in IT or related field of study preferred

• 3-5 Years' experience working in the IT industry

• Previous experience with Server 2008, 2012, and 2016

• Experience working with server technologies preferred

• Minimum ACMT certification required

Apple Certified Technical Coordinator certification preferred Required Knowledge, Skills and Abilities:

• Familiarity with Apple, Microsoft, and MDM environments

• Excellent network troubleshooting skills with LAN, WAN and internet connectivity

• Excellent hardware and software troubleshooting skills

• Excellent verbal, written and listening communication skills

• Ability to organize and prioritize multiple projects simultaneously

• Must exhibit a high degree of motivation, responsibility and confidentiality

• Proven analytical and problem-solving skills

• Strong attention to detail and a high degree of accuracy

• Proven ability to manage time, projects and meet deadlines

• Highly collaborative team player

• Work with others with lesser technical skills to resolve questions and issues

PHYSICAL REQUIREMENTS:

This position requires the performance of heavy work-which requires exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. The position includes significant lifting, carrying, pushing, and/or pulling, frequent stooping, kneeling, crouching and/or crawling and significant fine finger dexterity.

Specifically, this job requires the ability to:

• Lift and transport standard computer equipment and rack-mounted server equipment

• Sit for extended periods of time

• Bend and crouch in small work areas in order to install network cabling and/or computer systems

The job is performed in conditions that may include temperature extremes or hazardous conditions.

HOURS OF WORK: 40 hours a week / 12 month / 242-day calendar

"We evaluate all candidates individually to ensure a fair and competitive salary offer"