IT - Network Engineer

We are seeking a motivated Recovery Engineer / Analyst to join a Production Services team for a large financial client. This role is for a hands-on technical professional who performs well during high-severity production incidents, enjoys problem-solving, and is interested in long-term growth within the organization. You will work closely with senior recovery managers and various technical teams across the enterprise., * Participate in major and critical incident bridges, assisting with triage, diagnostics, and recovery activities.

• Gather and analyze logs, metrics, and alerts to support rapid issue identification.
• Assist in identifying the impacted service, symptoms, and contributing factors during incidents.
• Perform initial analysis using available diagnostics, observability tools, and documentation.
• Support post-incident reviews and root cause analysis (RCA) efforts by collecting data and timelines.
• Create, update, and validate runbooks, standard operating procedures (SOPs), and recovery playbooks based on incident learnings.
• Analyze incident trends to identify areas for operational improvement.
• Learn and apply SRE and reliability principles under the guidance of senior teammates.

Experience: Experience in production support, operations, NOC, SRE, DevOps, or application support roles is required., * Candidates must have a working knowledge of application, infrastructure, or cloud environments, as well as logs, monitoring, alerts, and basic diagnostics.

• The ability to read and follow technical runbooks and SOPs is essential.
• Familiarity with observability tools such as APM, logging platforms, and metrics dashboards.
• Scripting or development exposure, including PowerShell, Python, or Bash.

Core Competencies:

• Strong problem-solving and analytical skills.
• Ability to remain calm and organized during high-severity incidents.
• Clear verbal and written communication skills.
• A willingness to learn from senior engineers and a strong sense of ownership.
• Ability to work effectively across teams.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at