Information Technology Support Specialist

Epitec, Inc.
Garland, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 48K

Job location

Garland, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
VMware ESX Servers
Issue Tracking Systems
McAfee VirusScan
Microsoft Office
System Center Configuration Manager
System Testing
Virtualization Technology
Information Technology
Casper Suite
Zendesk
ServiceNow
VMware

Job description

  • Provide front-line support by handling incoming service desk calls and requests
  • Deliver excellent customer service with a focus on timely issue resolution
  • Troubleshoot and support end users across Windows and macOS environments
  • Collaborate cross-functionally with team members and site leadership
  • Assist with process improvements and operational readiness initiatives
  • Participate in cross-training and knowledge sharing across the team
  • Support ticket management and reporting using tools like ServiceNow, Zendesk, or similar
  • Act as backup support for site leadership when needed
  • Proactively identify skill gaps and pursue continuous improvement

Requirements

We are seeking a customer-focused Customer Support & Advocacy Specialist to support service desk operations, deliver high-quality end-user support, and contribute to continuous process improvement. This role requires strong communication skills, technical troubleshooting experience, and the ability to collaborate across teams., * High School Diploma, GED, or equivalent

  • 1+ year of experience in technical support or IT administration
  • 1+ year of experience supporting remote users and environments
  • Experience with Windows 10
  • Experience with ticketing systems (ServiceNow, Zendesk, HPSM, or similar), * Bachelor's degree in IT, Business, Computer Science, or related field (or equivalent military experience)
  • Experience with Active Directory administration
  • Familiarity with ITSM processes (incident, change, problem management)
  • Experience with virtualization tools (VMware, ESX, Fusion)
  • macOS support experience, including enterprise environments
  • Experience with endpoint management tools (JAMF, SCCM)
  • Experience supporting 100+ users in a corporate environment
  • Knowledge of image deployment, system testing, and security tools (e.g., McAfee)
  • Experience supporting Office tools on Mac (Teams, Skype, etc.)
  • Apple certifications (a plus)

Why This Role

  • Hands-on support in a fast-paced environment
  • Strong exposure to both Windows and macOS ecosystems
  • Opportunity to grow technical and customer-facing skills

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