Help Desk Specialist

Madison Davis is seeking an IT Help Desk Analyst to support our growing organization across multiple office locations. This role will serve as the first point of contact for technical support requests while also assisting with Salesforce administration, troubleshooting, and user support.

This is an excellent opportunity for someone who enjoys solving technical problems but is also interested in developing expertise within Salesforce. Approximately 75% of the role will focus on traditional help desk responsibilities, with the remaining 25% dedicated to Salesforce support and system maintenance.

The ideal candidate is highly customer-service oriented, technically curious, and excited about building a long-term career in IT and business systems., IT Help Desk Support (75%)

• Serve as the primary point of contact for employee technology support requests
• Configure, deploy, and maintain laptops, desktops, monitors, mobile devices, and peripherals
• Troubleshoot hardware, software, network, VPN, printer, and connectivity issues
• Assist with employee onboarding and offboarding, including account provisioning and equipment setup
• Manage user accounts, permissions, and access across various business applications
• Document support requests, resolutions, and technical procedures
• Coordinate with third-party vendors and technology partners when necessary
• Travel between the New York City and Elmsford offices as needed to provide onsite support

Salesforce Support (25%)

• Provide day-to-day support for Salesforce users across the organization
• Assist users with Salesforce navigation, troubleshooting, reporting, and system functionality
• Help maintain data integrity and user permissions
• Support Salesforce workflows, dashboards, reports, and system enhancements
• Work alongside business leaders to identify opportunities for process improvements within Salesforce
• Assist with testing and implementation of new Salesforce features and updates
• Document Salesforce processes and best practices

• 2+ years of experience in an IT Help Desk, Desktop Support, or Technical Support role
• Strong understanding of Windows operating systems, Microsoft 365, networking fundamentals, and hardware troubleshooting
• Experience supporting end users in a professional office environment
• Exposure to Salesforce as a user, administrator, or support resource preferred
• Strong problem-solving and communication skills
• Ability to prioritize multiple support requests in a fast-paced environment
• Comfortable working independently while providing excellent customer service
• Willingness to travel between New York City and Elmsford offices as business needs require

Preferred Qualifications

• Experience supporting Salesforce or other CRM platforms
• Salesforce Administrator certification or interest in obtaining certification
• Experience with Active Directory, Microsoft Entra ID, or user access management
• Experience supporting recruiting, staffing, financial services, or professional services organizations

• Exposure to both IT infrastructure and Salesforce administration
• Hands-on experience supporting a growing organization
• Opportunity to develop Salesforce expertise and advance into Salesforce Administration or Business Systems roles
• Collaborative and entrepreneurial work environment
• Competitive compensation and benefits package