Revenue AI & Automation Architect

Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference. NEOGOV is seeking a highly adaptable Revenue AI & Automation Architect to bridge the gap between rich sales data and real-time commercial execution through transformative AI development and implementation. Grounded in strong analytical judgment, this is a strategic systems-building role focused on designing the end-to-end AI pipelines, workflow architectures, and prompt engines that transform raw data into actionable intelligence. Rather than simply generating static reports, you will build a scalable engine that delivers role-specific insights directly to sales and marketing leadership-measuring success not by outputs, but by changed behaviors and direct pipeline impact. As a forward-thinking builder with a high learning velocity, you will own this revenue intelligence loop end-to-end, with the long-term vision to scale across the organization. This posting is for an existing vacancy.

What You Will do

• Own the end-to-end system architecture design, data architecture, automation design, and maintenance of NEOGOV's AI-powered Revenue Operating System
• Manage and operate the integration layer connecting sales and marketing technologies - ensuring data flows cleanly, fields are mapped correctly, and the system is production-reliable every month.
• Build and continuously improve the AI workspace that transforms structured data inputs into role-specific intelligence - designing the prompt architecture, output formats, and quality controls for each audience.
• Design and maintain the monthly signal data pack: a structured feed that transforms raw conversation and pipeline data into the AI workspace inputs that drive all downstream outputs.
• Define and maintain the signal taxonomy - what to track (competitor mentions, objection patterns, champion-loss signals, persona gaps), how to weight each signal, and how to deliver insights to the right audience.
• Proactively identify and remediate data quality gaps; work with Gong, Salesforce, and Pursuit admins to resolve field mapping issues, missing data, and pipeline discrepancies before they affect intelligence outputs.
• Design and deploy feedback capture frameworks to ensure frontline customer conversations across all departments feed back into the central AI system.
• Engineer and maintain distinct intelligence outputs for each stakeholder tier: CRO brief and operating pack, Director scorecard, seller action sheet, and Marketing Intelligence brief - each calibrated for depth, format, and decision support.
• Evaluate, test, and integrate emerging AI tools and platforms as the landscape evolves; maintain a current view of what tooling best serves each workflow use case and advise leadership on adoption decisions.
• Translate complex data patterns into executive-grade strategic narrative - framing 'what is the market telling us' and 'what should we do next' in terms that drive decisions at the CRO and C-suite level.
• Proactively identify data gaps and partner with sales tools platform administrators to resolve technical discrepancies.

Do you have experience in User personas?, Do you have a Bachelor's degree?, * 3-7 years of experience in Revenue Operations, Sales Strategy, Commercial Analytics, or a directly adjacent function within B2B SaaS environment

• Demonstrated hands-on experience designing and operating AI or automation workflows - not simply using AI tools, but architecting the systems around them, including prompt design, structured outputs, and multi-step pipelines.
• Salesforce CRM proficiency at a working-owner level: report building, pipeline hygiene, custom object navigation, and workflow familiarity - comfortable owning your data layer, not just consuming it.
• Conversation intelligence platform experience (Gong preferred) at a power-user or admin level: scorecards, call trackers, category frameworks, and trend analysis.
• Proven ability to translate data into executive-grade insight and strategic narrative
• Functional comfort with data pipeline concepts and structured data formats (CSV, JSON); SQL or Python proficiency is a strong differentiator, but an analytical mindset and ability to learn technical tooling matters more than a specific language.
• Experience with or demonstrated understanding of MCP (Model Context Protocol), API integrations, or equivalent data connector frameworks - comfort building across connected systems rather than within a single tool.
• Strong written and verbal communication skills at an executive level
• Familiarity with ABM (Account-Based Marketing) strategy and the role of intent data, persona mapping, and share-of-voice measurement in pipeline development.
• Prior experience with third-party intelligence platforms such as Pursuit.us, Starbridge, 6Sense, or comparable tools
• Bachelor's degree in Business, Analytics, Marketing, Information Systems, or a related field; advanced degree or professional certifications in data, AI, or revenue operations are a plus, but not required.

Essential Functions:

• Work in NEOGOV's San Clemente, CA. or El Segundo, CA. office
• Ability to keep up with continuous learning through self-education
• Sit or stand for prolonged periods of time

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Inclusive and diverse work environment

At NEOGOV, we're hiring mission-driven innovators who want to grow their careers, drive transformative technology, and make a meaningful impact on the communities our customers serve. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution. At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.