Level 1 Help Desk Analyst (Bilingual - Spanish)

CHARTER GLOBAL
Conyers, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, Spanish

Job location

Conyers, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
iOS
Microsoft Outlook
Issue Tracking Systems
Microsoft Office

Job description

We are seeking a Level 1 Help Desk Analyst with strong call center IT support experience to provide high-volume technical and customer support to both internal teams and external users., * Provide Tier 1 technical support (hardware, software, connectivity)

  • Handle high-volume inbound calls in a customer-focused environment
  • Troubleshoot issues and escalate to Tier 2 / vendors as needed
  • Support external users with password resets, account access, and web-related issues
  • Manage and monitor ticket queues to ensure timely resolution
  • Deliver excellent customer service, including handling challenging situations

Requirements

  • ?2+ years IT Help Desk experience (Call Center environment mandatory)
  • ? Strong knowledge of MS Office, Outlook, Windows 7/10, Active Directory
  • ? Experience with ticketing systems & escalations
  • ?Bilingual - Spanish (Required)
  • ? Basic knowledge of Apple iOS
  • ? Ability to troubleshoot and resolve technical issues efficiently, * Vocational/Technical degree in IT or related field (preferred)
  • Minimum 6 months customer service experience in a call center

Apply for this position