Desktop Support Technician
Talent Groups
Edgewater, United States of America
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Edgewater, United States of America
Tech stack
Microsoft Active Directory
Desktop Computing
Virtual Private Networks (VPN)
System Center Configuration Manager
Networking Basics
Deployment Automation
Job description
- Image and deploy Dell laptops and desktop PCs using MDT, SCCM/MECM, or similar tools.
- Configure Windows 10/11 systems, install software, and ensure successful end-user setup.
- Replace existing hardware, reconnect peripherals, and retire old equipment.
- Troubleshoot hardware, software, and connectivity issues during deployment.
- Maintain accurate asset and deployment records.
- Travel between county facilities using a county vehicle to support deployments.
- Provide professional customer support and end-user assistance.
Requirements
- Experience with PC imaging, deployment, and hardware refresh projects.
- Strong knowledge of Windows 10/11 installation, configuration, and troubleshooting.
- Experience with Dell hardware and enterprise deployment tools.
- Basic networking knowledge (Active Directory, domain joins, VPNs, printers).
- Excellent customer service and communication skills.
- Ability to lift and transport equipment up to 50 lbs.
- Valid driver's license with a clean driving record.