Desktop Support
Net2Source
Aliso Viejo, United States of America
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Aliso Viejo, United States of America
Tech stack
Microsoft Windows
Microsoft Active Directory
Antivirus Softwares
BitLocker Drive Encryption
System Center Configuration Manager
Phishing
Microsoft InTune
User Administration
Job description
- Provide support for desktops, laptops, printers, and basic network issues
- Install, configure, and troubleshoot Windows OS and standard applications
- Perform user account management (password resets, account unlocks, MFA support)
- Install and maintain antivirus/endpoint protection tools
- Ensure systems are updated with latest patches and security updates
- Assist in identifying and reporting phishing emails or suspicious activities
- Perform basic malware checks and system scans
- Support device encryption (e.g., BitLocker) and enforce security policies
- Help in endpoint hardening (screen lock, access restrictions, USB control)
- Assist in incident response (L1) by isolating affected systems and escalating issues
- Maintain IT asset inventory and ensure compliance with company policies
Requirements
- Basic knowledge of Windows OS, Active Directory, and networking
- Understanding of endpoint security concepts (antivirus, patching, MFA)
- Familiarity with tools like Microsoft Defender, Intune, or SCCM (basic level)
- Good troubleshooting and communication skills