SAP Support Specialist

supportacross SAP platforms, ensuring system stability, performance, and effective adoption by end users. The role involves troubleshooting incidents, implementing enhancements, and supporting business-critical SAP processes.Key Responsibilities Technical SupportDiagnose, troubleshoot, and resolve SAP system issues across different environments.Perform system monitoring, performance tuning, and regular system maintenance activities.Coordinate closely with the SAP Basis team for system updates, patches, and upgrades.User SupportProvide first-line support to end users for SAP-related queries and incidents.Assist users with SAP functionalities, ensuring they are properly trained and able to maximize system capabilities.Develop, maintain, and update user documentation and training materials.Functional SupportWork with business users to gather requirements and translate them into effective SAP solutions.Customize and configure SAP modules to support and optimize business processes.Support the

design, testing, and implementation of SAP enhancements and new functionalities.Incident & Problem ManagementLog, track, and manage support tickets, ensuring timely resolution and proper communication.Analyse recurring incidents and implement corrective and preventive actions to avoid future issues.Collaboration & Stakeholder ManagementWork closely with internal IT teams and external SAP consultants to resolve complex technical and functional issues.Collaborate with business units to ensure SAP solutions align with business strategies and objectives.Actively participate in Agile product team ceremonies and delivery activities.Mandatory Skills & ExperienceStrong understanding ofSAP architecture and core functionalities.Proven experience providingSAP technical and functional support.Hands-on experience with SAP modules such as:SAP AribaAP (Accounts Payable)AR (Accounts Receivable)Experience withABAP / ARIBA / MMmodules is required.Excellent troubleshooting, analytical, and problem-solving skills.Experience working inAgile product teams.Ability to work independently as well as collaboratively within a team.Strong written and verbal communication skills in English.Ability to manage multiple tasks and priorities simultaneously.High attention to detail and strong analytical mindset.Nice to HaveSAP certification(any relevant module).Personal QualitiesStrong team player with a collaborative mindset.Energetic, motivated, and results-driven.Pragmatic and solution-oriented.Adaptable to a wide range of technical and functional responsibilities.Productive, well-organized, and effective in time management.Additional InformationThe role is part of anAgile product teamworking in close collaboration with UK business stakeholders.Occasional travel may be required (maximum once per quarter).Candidates based in the UK are preferred;profiles located in Portugal may also be considered.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionAnalystIndustriesBusiness

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