Desktop Account Controller Support

You will be acting as a support to the Desktop Account Controllers by managing the administration of allocated client accounts, reporting into your Desktop Account Manager (DAM). Where required you will be the clients point of contact to maintain expectations., * Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.

• React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required.

• Support DAC's across the department where required to ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.

• Helping DAC's manage client expectations regarding any delays with parts and job completion where necessary.

• Updating and maintaining customer portals.

• Assist office controllers with mailbox support and admin.

• Assist sales staff with quote requirements and meeting the client spec.

• Contract administration and reporting.

• Occasional attendance at client meetings.

• Problem solving current or foreseen issues and delivering creative solutions.

• Support the Service Department with any ad-hoc tasks, especially relating to customer contracts.

• Highlighting any performance/process improvement opportunities to your DAM.

Do you have experience in Microsoft Office?, * Must have experience of working with CRM systems

• Must have knowledge on Microsoft Office, especially with Excel.

• Must have excellent customer service experience.

• Ability to excel within a fast-paced environment.

Desirable

• Previous roles in a service and maintenance environment.