IT Support Engineer

• Provide first-line technical support via help desk platforms such as ServiceNow and Jira, addressing user issues promptly and efficiently.
• Troubleshoot hardware and software problems across various operating systems including Windows, macOS, and Linux.
• Assist with desktop support tasks, including installation, configuration, and maintenance of computer hardware and peripherals.
• Manage user accounts and permissions within Active Directory, ensuring security policies are enforced.
• Support network infrastructure including LAN, VPN, DNS, TCP/IP, TCP, Firewall configurations, and troubleshooting connectivity issues.
• Maintain and support Microsoft Windows Server environments, including Active Directory services and Microsoft Office applications.
• Utilise SCCM for software deployment and system updates; manage BMC Remedy for incident tracking.
• Perform routine analysis of system logs and network traffic to identify potential issues or security threats.
• Collaborate with other IT teams to implement system upgrades or new technology solutions.
• Document technical procedures and solutions clearly for future reference.

Do you have experience in Software troubleshooting?, We are seeking a dedicated IT Support Engineer to join our dynamic technology team. The successful candidate will be responsible for providing technical assistance and support to our organisation's users, ensuring the smooth operation of our IT infrastructure. This role offers an excellent opportunity to work with a diverse range of systems and technologies, contributing to the optimisation of our IT services and user experience. The position is paid and suitable for individuals with a passion for problem-solving and customer service within a fast-paced environment., * Strong knowledge of computer networking concepts such as LAN, TCP/IP protocols, DNS, VPNs, firewalls, and TCP troubleshooting.

• Proven experience in desktop support across multiple operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
• Proficiency in managing Microsoft Windows Server environments and Active Directory administration.
• Experience with software troubleshooting, hardware diagnostics, and help desk ticketing systems like ServiceNow or Jira.
• Familiarity with enterprise tools such as SCCM for software deployment and BMC Remedy for incident management.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Knowledge of Microsoft Office Suite applications and remote support tools.
• Analytical skills to diagnose complex technical issues efficiently.
• Understanding of network security principles including firewall management and VPN configurations. This role is ideal for a proactive individual eager to develop their career within IT support while delivering exceptional service to users across diverse technological environments.