IT Security & Operations Support Consultant
Role details
Job location
Tech stack
Requirements
The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years' experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.
You will be required to provide general technology support, respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.
Experience in information security related support
Required
2
Years
Experience in helpdesk related support
Required
2
Years
Ability to communicate effectively orally and in writing
Required
Ability to collaborate with peers, between teams, and stakeholders
Required
Experience with Microsoft server and workstation operating systems
Required
Experience with Microsoft O365 products
Required
Experience with incident reporting and support ticketing systems
Required
Experience with network and computer security testing tools
Required
Experience reading and interpreting security logs and reports
Required
Knowledge of industry standards and best practices of information security
Required
Knowledge of business process analysis methods
Required
Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed
Required
Perform related work as required
Required
Strong problem-solving and critical thinking skills
Required
Stays up to date with cybersecurity trends and risks
Required
Experience working with Tenable and Splunk
Required
Excellent communication and collaboration skills
Required
Ability to quickly adapt to changing priorities and technologies
Required
Associate's degree or current certifications within information technology