Onsite AV & IT Support Specialist

This role serves as the primary onsite IT resource at a global brand's Bridgewater, NJ headquarters, balancing end-user IT support with ownership of collaboration technologies. The position combines hands-on Tier 1/2 service desk responsibilities with operational oversight of Microsoft Teams Rooms and meeting environments.

While the role maintains responsibility for conference room technology, the primary focus is delivering high-quality IT support across endpoint management, identity access, and workplace technology reliability., IT Support & Systems Ownership

• Serve as the primary onsite IT support lead for end-user technology, including laptops, desktops, peripherals, and enterprise applications
• Provide Tier 1/2 support across Windows (and Mac when needed), troubleshooting OS, hardware, software, and performance issues
• Manage Jira tickets end-to-end - triage, prioritization, escalation, and closure with clear documentation

Identity & Access (Active Directory / Microsoft Entra ID):

• Perform account provisioning, deprovisioning, and lifecycle management across Active Directory and Entra ID
• Troubleshoot authentication issues including login failures, account lockouts, MFA challenges, and conditional access impacts
• Manage group memberships, access permissions, and role assignments
• Investigate and resolve identity sync issues between on-prem AD and Entra ID (where applicable)
• Support SSO-related issues across Microsoft 365 and integrated applications
• Validate and enforce identity security standards in coordination with central IT/security teams

Endpoint Management & Intune (MDM):

• Troubleshoot Microsoft Intune device enrollment issues (Autopilot, manual enrollment, hybrid joins)
• Diagnose and resolve device compliance and configuration policy failures
• Support application deployment and remediation via Intune (install failures, detection issues, policy conflicts)
• Monitor device health, sync status, and policy application across endpoints
• Assist with patching, updates, and compliance enforcement in line with security standards
• Support endpoint provisioning, imaging, and lifecycle management

Core IT Support & Systems:

• Troubleshoot network connectivity issues, including Wi-Fi, VPN, and basic LAN concepts (DNS, DHCP)
• Support the Microsoft 365 ecosystem (Teams, Outlook, OneDrive, SharePoint, Zoom as needed)
• Perform device setup, onboarding/offboarding support, and asset management
• Support IT-related projects such as device rollouts, migrations, and office technology upgrades

Conference Room & Collaboration Technology

• Own operational health of ~25 Microsoft Teams Rooms at the Bridgewater HQ, with coordination/support for 50+ global rooms
• Perform proactive system checks and maintenance to ensure room readiness and reliability
• Troubleshoot audio, video, display, Teams Room hardware/software, and authentication issues
• Provide executive-level meeting support when needed (focused on reliability and readiness vs. full-time white-glove AV production)
• Coordinate escalations with centralized UC engineering teams or AV vendors for complex issues
• Maintain room health logs, ticket tracking, and contribute to periodic reporting

Do you have experience in macOS administration?, * Proven IT service desk/support experience in a Windows-based environment

• Strong troubleshooting skills across end-user systems, identity, and device management
• Hands-on experience with Active Directory and Microsoft Entra ID (including identity troubleshooting)
• Working knowledge of Microsoft Intune / MDM (enrollment, policy, compliance, app deployment)
• Familiarity with Microsoft 365 administration and licensing
• Foundational networking knowledge (Wi-Fi, DNS, DHCP, VPN)
• Experience supporting collaboration platforms (Microsoft Teams, Zoom)
• Exposure to AV or video conferencing systems (Microsoft Teams Rooms preferred)
• Strong customer-facing communication skills, including executive support
• Experience working in ticketing systems (Jira preferred)

Nice to Have

• Microsoft certifications (e.g., MS-102, MD-102, AZ-104)
• Mac support experience
• Experience supporting multi-site or global environments

Job Type: Full-time

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance