Senior Systems Engineer
Role details
Job location
Tech stack
Job description
This is advanced professional and technical engineering work involving researching, planning, implementing, and maintaining computer operating systems including upgrades and monitoring system performance; enterprise back-office and messaging platform cloud; middleware; electronic storage and back-up systems in a variety of environments; leads and coordinates the implementation of new systems or systems enhancements collaborating with applications developers and solution providers; supports projects that include integration of products; provides level 2 IT Service desk support; and performs related work as required. Work is performed under the supervision of a higher-level technology engineer and manager, and evaluated in terms of technical adequacy, accuracy, and efficiency as evidenced by compliance and proper system and network functioning; adherence to established timeframes; and compliance with cyber- security requirements.
About the Agency The Office of Information Technology (OIT) provides support for all of the agencies, departments, and branches of County government. The?OIT Service Desk?provides information technology support and maintenance services to Prince George's County personnel. The Office of Information Technology is wholly dedicated to aligning technology efforts to support the strategic goals of the County. OIT will provide leadership, expertise, and resources in the ideation, development, and deployment of innovative technologies and streamlined processes to improve government efficiency, business interaction, and citizen access to government information and services.
Examples of Work
- Serves as a subject matter expert (SME) responsible for managing complex IT systems and overseeing contracted IT analysts and engineers by planning, prioritizing, coordinating, and assigning work, while ensuring systems are properly maintained, enhanced, and updated within established lifecycle timelines, including prior to SLA expiration and/or end-of-life.
- Administers and maintains Windows Server environments including Active Directory, Group Policy, DNS, DHCP, and certificate services; manages domain trusts, and OU structures.
- Manages VMware vSphere/vCenter infrastructure including ESXi host configuration, VM lifecycle management, vSAN, vMotion, DRS, HA clustering, and capacity planning; performs hypervisor patching and upgrades.
- Administers Microsoft 365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, Intune/Endpoint Manager, and Azure AD (Entra ID); manages licensing, and conditional access policies.
- Monitors computer operating environments and back-up to ensure sufficient computer resources are available to sustain optimal systems performance.
- Monitors and revises enhancements, modifications, and operational needs of system software to ensure they meet user needs and requirements.
- Monitors and tests performance of applications, foreseeing potential bottlenecks and identifying possible solutions.
- Consistently and successfully provide 2nd level technical support for developers, architects and engineers.
- Enforces data security and compliance controls in M365 using Microsoft Purview (Information Protection, Data Loss Prevention, and Compliance Management) to meet organizational and regulatory requirements.
- Assures compliance with established data protection policies and standards.
- Establishes and maintains 100% backups for all production servers and storage devices using county designated backup tools.
- Monitors and troubleshoots any backup failures daily; and tracks changes and identifies changes that result in problems.
- Analyzes trends and evaluates attainment of change management objectives, assures changes are made according to established procedures.
- Documents Azure migration runbooks, cloud architecture diagrams, and hybrid infrastructure configurations; maintains up-to-date records of Azure resource groups, subscriptions, tagging policies, and cost management.
- Maintains the confidentiality, integrity, and security of sensitive County information, and technology systems in accordance with applicable County policies, cybersecurity standards, and regulatory requirements.
- Promptly reports potential security incidents, risks, or policy violations and supports efforts to safeguard County technology assets and operational systems., * Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency protective apparel and equipment in the performance of their assigned duties.
- Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
- Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Requirements
Do you have a valid Driver's License license?, Do you have experience in Technical engineering?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science, information technology, mathematics, business or public administration, or a closely related field.
- At least three (3) years professional experience in an information technology engineering field, in which at least one (1) year must have involved lead/supervisory duties.
- Must be willing to respond to service calls after normal business hours, when required.
- Must have a valid driver's license.
Any equivalent combination of relevant training, education and experience may also be considered. Please note there is no equivalency for the required supervisory experience., * Microsoft Certified: Azure Administrator Associate (AZ-104) or Microsoft 365 Certified: Administrator Expert.
- 3-4 years' systems administration experience including Active Directory, Entra ID, and VMware.
- 3-4 years' experience with Microsoft infrastructure components: DNS, DHCP, Certificates, etc.
- 3 years' experience with Hybrid Exchange. Includes full lifecycle management.
- 3 years of automation experience with PowerShell or Python.
Benefits & conditions
Pulled from the full job description
- 457(b)
- 403(b)
- Health insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account, A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse. Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent. The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services). New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date. The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire. After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption). Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
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Defined Benefit Pension Plan o Employer Contribution Rate-11.71%
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Supplemental Pension Plan o Employee Contribution Rate (Pre-Tax)-3.48%
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457(b)
-
403(b)
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services