IT Operations Technician

• Troubleshoot and support MES plant floor related issues
• Collaborate with IT MES analyst to deliver reliable system performance and continuous improvement.
• Document incidents, resolutions, and create support guides for recurring issues.
• Participate in MES enhancements, system upgrades, and testing cycles.
• Champion and maintain an open issues list
• Basic MES client troubleshooting (connectivity, login issues, data sync)
• Assist with MES workstation setup and hardware configuration (PC, HMIs)
• Support shop floor printers, integration, updates and setup with MES
• Basic configuration and troubleshooting of torque guns
• Escalate software issues
• Daily production readiness check before Shift starts
• Report on MES and plant equipment issues
• Train users on how to login, and MES screen functions
• Provide first day support for production associates
• Collect logs, screenshots, timestamps and user issues to level 2 support
• Assist MES Analyst with simulation, troubleshooting and MES testing
• Help systems Admin with plant floor patch tracking, system health checks and hardware status reporting
• Follow SOPs and checklist provided by Level 2 support during MES upgrades or reconfigurations
• Perform routine checks on torque guns, prints and scanners
• Coordinate with Maintenance and Engineering teams related to MES issues (torque guns)
• Assist quality and compliance Teams
• Escalate unresolved issues related to the production floor
• Strong communication with operators and line leads
• Document issues and resolution steps
• Willingness to work on rotating shifts and support on weekends
• Eagerness to learn MES processes, manufacturing systems and technical tools
• Ability to remain calm and focus in a high-pressure production environment

Do you have experience in Windows support?, Do you have a Trade school?, * Completed Computer Science or Technical Education (college, university or similar)

• Several years of operating experience in production environment
• Knowledge of various operational system derivatives e.g. Microsoft Windows Server
• Advanced knowledge MES-to-ERP integration (SAP)
• Advanced knowledge Writing complex SQL queries, stored procedures, and views
• Advanced knowledge in the Windows Server, MS SQL environment, Power APPs/Automate
• Power BI (Dashboard development, DAX, Data modeling)
• SAP Production Planning (PP)
• SAP Materials Management (MM)
• Label generation and printing systems integration
• Barcode scanners and label printers (Zebra, Honeywell, etc)

Your preferred qualifications

• Analytical and problem-solving skills
• Time Management & Organizational skills

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are., As an engineering and manufacturing partner, Magna's Complete Vehicle group helps traditional OEMs and new entrants to bring their automotive visions to life. At Magna, you will work in an innovative, international and dynamic team, always pursuing the goal of delivering high-quality products. We work in a diverse environment with global development opportunities. Together with our employees we constantly strive to create a better world of mobility.