IT Support Specialist

• Hardware SupportSoftware & Help Desk SupportNetwork & ConnectivityVendor & MSP LiaisonOnboarding & Administration
• Troubleshoot and resolve issues with Windows 11 laptops and desktop PCs
• Support Toshiba multifunction printers and copiers including jams, connectivity, and toner
• Assist with VOIP phone system questions and basic troubleshooting
• Maintain inventory of replacement parts and technology supplies
• Purchase and configure hardware for new hires
• Provide Level 1 help desk support for Microsoft 365 applications including Outlook, Word, Excel, and Teams
• Support the iManage document management system (cloud-based); assist with an upcoming iManage platform upgrade
• Troubleshoot Adobe Acrobat Pro and other firm-standard applications
• Assist attorneys and staff with VPN access, remote connectivity, and file sharing via Microsoft OneDrive
• Maintain a reference list of passwords and access credentials for court websites and legal portals
• Help users navigate legal research tools such as Westlaw
• Troubleshoot basic network connectivity issues for on-site users
• Manage and monitor the firm's wireless network
• Coordinate with managed services provider (MSP) for advanced network and security issues
• Act as the internal point of contact between firm staff and the MSP for escalations and service requests
• Manage vendor accounts and relationships across multiple technology platforms and service providers
• Coordinate printer and copier service calls with external vendors
• Review and categorize technology purchases and provide documentation to the office manager
• Manage hardware setup and technology onboarding for new employees
• Coordinate with MSP for account provisioning and offboarding in Microsoft 365
• Assist with large scan, copy, and fax jobs using multifunction devices
• Assist with core software platform upgrade (late 2025)

Do you have experience in Windows?, * 1+ year of IT help desk or desktop support experience - OR a degree in IT/Computer Science with hands-on technical support experience

• Working knowledge of Windows 11 and Microsoft 365
• Experience troubleshooting hardware issues: laptops, printers, network connectivity, mobile phones
• Strong communication skills and a customer service mindset - you'll be supporting attorneys and staff daily
• Ability to work on-site Monday-Friday in downtown Buffalo, * How many years of IT Support experience do you have?

$50,000 - $65,000 a year - Permanent, Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, * Salary: $50,000-$65,000 depending on experience
• Health insurance
• 401(k)
• Paid time off
• Business casual dress environment
• Stable, collaborative team culture

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

A well-established Buffalo law firm is looking for an IT Support Specialist to serve as their sole go-to technology resource for their team of 20+ legal professionals. This is a direct hire, full-time on-site position with a stable organization with positive work culture. This role is ideal for someone early in their IT career who is people-oriented, resourceful, and looking for a position where they can grow. Over time, there may be opportunities to expand into Microsoft 365 administration, initiatives including e-discovery and AI tools.