IT Support Specialist

Skilled Wound Care is seeking a hands-on IT Support Specialist to provide daily, in-person IT support for our staff and maintain a clean, reliable, and well-organized technical environment in our Playa Vista office. This role is ideal for someone who enjoys being the go-to person for technical issues, takes pride in organization, and has a strong foundation in both computers and mobile devices., * End-User Support: Provide on-site technical support to staff for hardware, software, and network-related issues. Troubleshoot and resolve problems with laptops, desktops, scanners, printers, iPhones, iPads, and other peripherals. Support multiple operating systems: macOS, Windows, Linux, iOS, and Android. Respond to support requests in a timely, professional manner and document issues and resolutions.

• Device Setup & Onboarding: Set up and configure devices for new hires (computers, monitors, mobile devices, peripherals). Install and configure required software, security tools, and profiles. Ensure new employees are fully operational on day one with appropriate access and credentials.
• Repairs & Maintenance: Diagnose and perform basic to intermediate repairs on non-working assets (laptops, desktops, mobile devices, printers, scanners, etc.). Coordinate with vendors or external repair services when needed. Perform regular maintenance, updates, and optimizations to keep systems running efficiently.
• Office IT Organization & Upkeep: Keep all office technical assets, workstations, and cabling clean, neat, and well-organized at all times. Maintain and improve cable management in workstations, conference rooms, and networking areas. Ensure shared spaces (conference rooms, hot desks, etc.) are always ready for use from a technical perspective.
• Inventory, MDM, & Asset Management: Track and manage IT inventory using our MDM and asset tracking platforms. Enroll, configure, and manage devices via MDM (e.g., Hexnode, Apple Business Manager, Threatdown or similar tools). Maintain accurate, up-to-date records of assigned devices, spare equipment, and retired assets.Assist in planning hardware refreshes and ensuring sufficient stock of critical components and accessories.
• Networking & Security: Apply a working understanding of networking concepts (LAN/Wi-Fi fundamentals, IP addressing, basic troubleshooting). Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues). Implement and follow security best practices for endpoints and user accounts. Support deployment and maintenance of security tools (EDR/antivirus, device encryption, OS patching, etc.).

Do you have experience in macOS administration?, * 1-3 years of experience in a similar IT support / helpdesk role or a degree in Computer Science, Information Technology, or related field

• Strong knowledge of computer hardware and peripherals
• Strong knowledge of operating systems: macOS, Windows, Linux, iOS, and Android
• Deep understanding of computers and mobile devices (configuration, troubleshooting, performance tuning)
• Working understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, routers/switches basics)
• Familiarity with security best practices and endpoint security tools
• Strong organizational skills, with attention to detail and cleanliness in workspace and cabling
• Excellent communication and customer service skills; ability to support users with varying technical skill levels
• Ability and willingness to work on-site in our Playa Vista, CA office 5 days per week
• Preferred: Experience with one or more of the following (or similar platforms): Hexnode (MDM), Apple Business Manager, Threatdown or similar endpoint security platforms, Other MDM or asset tracking tools.
• Preferred: Experience in a fast-paced office environment supporting multiple departments
• Must be authorized to work in the US

Physical Demands:

• Must be able to lift up to 40 pounds.
• Must be able to work on your feet for extended periods.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Competitive compensation, Medical, Dental, Vision, 401K, PTO.
• Potential performance-based bonus
• Opportunity to build and deepen your hands-on IT skills across hardware, software, networking, and security
• A collaborative, in-office environment where you are the key technical point of contact for the team

Pay:

• $25.00-30.00/hour based on experience/education.

Skilled Wound Care is proud to be Certified by Great Place to Work® for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it's a great place to work - 39% higher than the average U.S. company. Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.