Desktop Support Technician

Iron Service Global Inc
Eden Prairie, United States of America
28 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 48K

Job location

Eden Prairie, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
IMac
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Networking Hardware
Network Troubleshooting
Microsoft Office
Remote Access Technology
Software Troubleshooting
Backend
Network Server

Job description

  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware/software troubleshooting and resolution
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
  • Network & Sharing printer installation
  • Knowledge of Office 365 support
  • Coverage/compliance software installation and troubleshooting
  • Good communication skill
  • Good Knowledge of DHCP, DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement
  • Support Mac devices
  • Strictly adhere to defined Service Level Agreements (SLA's)
  • Support recurring meetings, events, and after-hours activities as required
  • Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good to have skills

  • L1 level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to Backend team for Network/Server/application issue
  • Working with vendor support contacts to resolve technical issues
  • Labelling Racks & devices
  • Server mounting/movement
  • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Requirements

Do you have experience in Windows support?, * Active Directory: 2 years (Required)

  • IT support: 2 years (Required)
  • Windows: 2 years (Required)
  • Desktop support: 2 years (Required)
  • Ticketing tool: 2 years (Required)

Benefits & conditions

3.73.7 out of 5 stars Eden Prairie, MN $22 - $23 an hour - Contract, Pulled from the full job description

  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance, * Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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