ServiceNow Platform Architect

Tata Consultancy Services Limited
New Brunswick, United States of America
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 170K

Job location

New Brunswick, United States of America

Tech stack

Computer-Aided Design
Computer Security
Middleware
Technical Debt
Api Design
ServiceNow

Job description

Success Measures

  • Delivery of scalable, stable, and high-performing platform architecture.

  • High stakeholder satisfaction, driven by effective collaboration and solution alignment with business needs.

  • Establishment of strong governance practices, ensuring minimal technical debt and adherence to standards.

  • Successful delivery of HRSD and ITSM transformation initiatives, aligned with organizational goals.

Roles & Responsibilities

  • Own the end-to-end architecture of the ServiceNow platform, ensuring alignment with enterprise standards and business objectives.

  • Define and drive platform strategy, roadmap, and governance, ensuring scalability, security, and performance.

  • Lead solution design across modules, with a strong focus on HRSD implementations and enhancements.

  • Provide architectural guidance for integrations, ensuring seamless connectivity with external enterprise systems.

  • Establish and enforce best practices, design standards, and platform governance frameworks.

  • Collaborate with development teams, architects, and stakeholders to translate business requirements into robust technical solutions.

  • Engage with senior leadership and business stakeholders to provide strategic direction and solution alignment.

  • Mentor and guide junior and peer architects, fostering architectural best practices, knowledge sharing, and capability development across the team.

  • Ensure optimal utilization of the ServiceNow platform, minimizing technical debt and enabling long-term maintainability.

Requirements

Do you have experience in Technology security practices?, We are seeking an experienced Senior ServiceNow Platform Architect to take end-to-end ownership of the ServiceNow platform. The role is responsible for driving the overall architectural strategy and ensuring the delivery of scalable, secure, and business-aligned solutions across the enterprise. The ideal candidate will bring strong expertise in HR Service Delivery (HRSD), with additional exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) as value-add capabilities, along with the ability to engage effectively with senior stakeholders. Core Expertise

  • Strong, hands-on experience in ServiceNow Platform Architecture and enterprise solution design.

  • Deep expertise in HR Service Delivery (HRSD) (mandatory).

  • Exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) (good to have).

  • Proven experience in ServiceNow integrations, including REST/API-based integrations and middleware patterns.

  • Solid understanding of platform governance, health, security, and best practices.

  • Strong stakeholder management and communication skills, with the ability to work effectively at leadership levels.

  • Experience guiding cross-functional teams and ensuring adherence to architectural standards.

Mandatory Certifications

  • CTA (Certified Technical Architect)

  • CIS-HRSD (Certified Implementation Specialist - HRSD)

  • CAD

  • CSA

Leadership Expectations

  • Demonstrated ability to own and drive the ServiceNow platform end-to-end with accountability and ownership.

  • Strong enterprise architecture mindset, with a focus on scalability, standardization, and long-term sustainability.

  • Excellent communication and stakeholder management skills, with the ability to influence and collaborate at senior leadership levels.

  • Proven capability to drive strategic decision-making and define forward-looking platform roadmaps aligned to business priorities.

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