Tech Support Analyst II

Are you interested in supporting technology that directly impacts public safety and helps keep communities safe?

Would you like to work in a collaborative, agile environment where your technical skills make a real-world difference?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at ;br> About our Team

You'll join a collaborative, agile support team focused on maintaining and improving mission-critical traffic safety and crash reporting systems. The team works closely with developers, QA, and external public safety users to resolve issues efficiently and continuously improve system performance and user experience., The Tech Support Analyst II provides mid-level technical support for web and Windows-based applications built on the .NET and Microsoft technology stack. Working as part of a collaborative, agile team, this role is critical to supporting the State's centralized crash reporting repository and traffic safety systems. The TSA II will troubleshoot application issues, analyze relational database data, and provide hands-on support directly to end users-primarily law enforcement professionals-who rely on these tools for public safety operations., * Provide technical support for .NET-based applications, addressing functionality, performance, and access issues

• Troubleshoot and resolve user-reported issues via phone, email, and ticketing systems
• Remotely access client environments to investigate and resolve technical problems
• Query and analyze relational databases, including SQL Server, to identify data-related issues
• Validate crash and citation data for accuracy and consistency
• Communicate clearly with law enforcement and traffic safety users to understand and resolve issues
• Manage support tickets from intake through resolution, documenting outcomes and steps taken
• Collaborate with developers, QA engineers, and other analysts in an agile environment

• 2-4 years of experience in technical support, application support, or a related IT role
• Experience supporting Microsoft technologies, including .NET applications and SQL Server
• Strong analytical and troubleshooting skills
• Clear verbal and written communication skills
• Comfort working directly with external users in a customer-facing environment
• Ability to work in a hybrid model, with three days onsite in Martinsville, IN
• Familiarity with remote access tools and ticketing systems
• Exposure to agile development or support environments, * Prior experience supporting government, public safety, or law enforcement applications
• Familiarity with remote access tools and IT ticketing systems
• Exposure to agile development environments

Risk benefit statement

Learn more about the LexisNexis Risk team and how we work